Consumers Credit UnionReviews of myconsumers.org

I just switched to this credit union 8 days ago and have regretted it since. Horrible customer service and a very negative experience. I’m switching back to my old bank. Don’t put yourself through the hassle I did. There are plenty of banks and credit unions out there offering competitive rates.

CCU has been a nightmare. They have blocked my checking account and debit card for no reason whatsoever SEVERAL times, leaving me unable to access my own money. I waited for 3 hours (three hours!!!!) at a Co-Op branch to withdraw my own money because they had an "error" in the system and the branch would not allow me to make the withdrawal. Customer service is terrible, they will lie to you to get you off the phone. When I tried the chat option in the app, the representative told me he couldn't login to his own system and told me to wait for a phone call. 0/10 on all fronts. There are better banks out there that actually know what they're doing, and CCU is NOT it.

I have to give one star to review (but wouldn't). I obtained 2 loans via CCU. One for a boat and trailer (a fairly expensive venture) and the other for a Chrysler Pacifica after a lease buyout. I have had nothing but issues, multiple calls over the last 2 years for a variety of issues. I sold the boat/trailer earlier this year and with pay-off they could not produce the titles for the new owner's bank. We spent months trying to resolve it with his bank finally sorting it out and re-ordering the titles (his bank was the one whom ended up assisting-NOT CCU). After selling the boat we moved to ND and registered our Pacifica but could not receive plates as CCU would not respond to the ND DOT verification. We waited and waited and nothing, had to get a second temporary plate and I called CCU a few times to ask for their assistance. Finally, I decided to just pay the vehicle off and stop doing any banking with CCU. It has been 4 weeks since pay off and I receive a letter that they do not have the title in their possession (although they clearly put themselves as lien holders on it previously). The letter removed their claim to the vehicle. ND DOT does not consider this as the correct form for registration and will only accept a physical title. I am now without a vehicle in 1 week because CCU has lost another title (3 now in total). I call in and ask for help and they say they will call me back but never do. I have no idea how to replace this title they have lost and it should be their responsibility as lien holders. I moved all of the funds from my accounts there today and will be closing them all once the transfer is complete. The call line just fills you full of fluff and promises someone will call you back in 24-48 but that never occurs (so don't fall for it). I am finally just completely frustrated and want to warn others. DO NOT USE THEM! BEWARE!I

This USED to be an awesome credit union but the last 10 years or so it has devolved into a nightmare. I have wasted hours and days trying to get an issue with my account resolved. Three times I have been told someone would return my call by the end of business never received a call. That is after waiting on hold for hours. They closed the lobby of the branch near me because they can't get employees to work. Rather opening say 1 day a week there and closing another branch for that day. The lines for the drive through take a minimum of 45 min.

NO STARS this is a scam offered by nerdwallet.com they are all in this together please avoid because you will be broke and you won't get your money back. The first sign of trouble is that it takes over two weeks for the account to be accepted.