Consumers Credit UnionReviews of myconsumers.org

been a member for 42 years and also with my small business in Waukegan. MOST times things move along nicely. But when we do run into a hiccup it seams hard to contact the right person and rarely in person.

Was surprised by the $5 charge for making an excessive number of intra-account transfers.

Their customer service has been exceptional for me these last few years. The only thing keeping me from a 5 star review is I am not a fan of their recently re-vamped web site.

Can’t find my rewards.

Been with CCU for years. Moved to Delaware, but still using CCU.

Staff is well trained in customer support. They do their job well and in a friendly manner. If I had to offer a negative aspect of CCU, it would be that CCU is getting too big. In my several years of membership going back to the McAree, Lewis and even McAlister offices; staff could be even more personable because they actually knew me. Yes, I am an old member! After more than 60 years as a member I feel comfortable in stating the above. NOTE: the date below is of no consequence to my review and included only because the site requires an input.

Fairly easy to work with although rules re accounts is not clear. One should be able to withdraw as much money as one wants to from any account at anytime.

I give 4 stars for customer service and for ease of completing my transactions. The staff is awesome and the facility very clean. The new renovation of the Beach Park, IL branch is beautiful and efficient. However, my short-term employment experience was a disaster. I was pegged as an "outsider" from day one and discriminated against my age. They cited me for "poor performance issues" as they all do, therefore, creating a very intimidated atmosphere for me to work in which forced me to resign from my position. Sean, the president, did not seem to care either. You asked and I spoke up. Thank you for inviting me to respond to your survey.