Ann S.
Returns are Impossible - Site is a scam
Returns are impossible. Yes, it took forever for my order to arrive. Yes, the quality is terrible. Yes, Customer Service took a while to get back to me. However, the worst bit of all this is that they claim returns are easy. They are not. I reached out to Customer Service requesting a refund/information on the return process. After some back and forth, they responded by saying that I would have to pay for the return shipping on my own, and that I would have to send them the tracking information, which I did. I'm not sure the return address they sent to me even exists. FedEx has been unable to deliver my returned items and even called me to ask for more information on the delivery address. I've tried several times to get back in touch with Customer Service, but it has been radio silence since then. I almost would have had more respect for the company if they hadn't given me instructions for the return because now I'm short all the money I spent on clothes I do not want, plus short exorbitant international shipping costs. Had they not given me a dubious shipping address, I could have at least saved the money, time, and effort that went into shipping my items for return. This site is a scam. Do not buy.

