MyClean Cleaning ServicesReviews of myclean.com

Cleaner threw out a big check of mine. Management never called me back. When I called them they claimed the cleaner said that she did not do it and explained how they were loyal to the cleaner and not to the customer. They also refused to book sessions for me and then wanted to charge me extra. They never apologized. The cleaner told me and them she may have thrown them out.

Beware of this service. Do not use. They do not take responsibility for damage done & you end up incurring costs to repair yourself. It is an agency and while most agencies have insurance to cover damage to clients. We reached out following our move our clean immediately (within the next day) that the cleaning person had not only used a substance that stripped the chrome finish on the range unit but they had tried to use something that scratched the surface even more. I offered suggestions how to remediate the issue such as purchasing the new panel...but stress the importance of remediating the damage created during the cleaning. They gave me the run around for the past week asking me to fill out a form then another form when today they replied: Thank you for your patience while we looked into this. We spoke with the cleaner regarding this claim and we do not believe the cleaner would have caused this. Our cleaners are equipped with a standard cleaning kit that includes: a duster, dust pan, flat mop Swiffer, microfiber towels, magic erasers, sponges, all-purpose cleaner, bathroom cleaner, disinfectant, and glass cleaner. All of our cleaning products are non-abrasive. The cleaner said she used dish soap and her sponge to clean the stove. Best, — Kim Cleaning Success Agent | MyClean

Inexperienced cleaner. Followed around and cleaned all missed and worked for an hour after left. Company said there will be no satisfaction because I have no pictures. Since I cleaned….there are no pictures.

Used the service for years. Had some good and some medicore cleaners. Ended up hiring someone directly because MyClean was charging 2x what they would charge directly. (To give you an idea, I was paying around $120 for 3ish hours of a one bedroom cleaning that I live in by myself. My cleaner charged $65 direct) Fast forward 3 years and I had a serious issue with my cleaning lady stealing from me, so I reached out because I know she was still getting clients here and there from MyClean. Just wanted to let them know my experience. The response I got from them was that because I hired someone before 18 months since my last appointment, and that person had worked for them within the last TWO YEARS, I was now subject to pay MyClean a TWENTY FIVE THOUSAND DOLLAR employment fee. But not to worry, they were not going to press charges at that moment. I'm not even sure that policy is legal/enforceable. I get that MyClean would have to charge more than hiring someone directly because they have overhead. I also get that they have to protect themselves from losing cleaners/clients to direct offers. But 2x the cost (pretty sure their cleaners make minimum wage), and hiding an outrageous clause like that in terms of service no one reads....that's just awful. I would stay far away from them, if only to avoid their questionable business practices.

never pitched up to go through what needed to be cleaned on Saturday but emailed to say they would be there for the actual clean on Monday and then never pitched up for that. No calls, no emails, nothing!

The cleaning wasn't great. I ordered the service for my tenant. However, the tenant has to spend 6 hours for making additional efforts to redo the job. "We went through 3 rolls of paper towels and everything we wiped was black from dirt. I hope you can get some of your money back because I honestly have no idea what they did for the time they were in the apartment. There was still maple syrup spills in the fridge". After raising the issue to the customer services team, they don't even look into the issue in details, and reply with the email right away in less than 3 mins by saying they can't do anything. Not even considering and hearing further about the issue.

Extremely unhappy with the service of late. In my capacity as Vaibhav's mom, I was handling the cleaning appointments from outside the US. Visited my son's apartment yesterday & found the service to be very poor: 1. Filthy kitchen counter top strewn with dirty glasses, tissue paper, empty plastic packets & cartons, & food stuck to the counter which required intensive scrubbing before it was removed 2. The condition of the dining/study table & TV console was the same- not even dusted, nor the papers there piled up, so it could be cleaned 3. The area below the bed had not been swept for a few weeks- again strewn with paper, plastic, cartons 4. The bedside table again had not been cleaned for weeks with papers & coins actually stuck to the table, probably with food articles which had been dropped there weeks ago 5. The only area which was clean was the bathroom & a part of the living area Overall very disappointed with the service, specially given the costs involved & your reputation coupled with the fact that the cleaning is scheduled regularly at a 2 week interval. P.S. Vaibhav has never had the opportunity to meet the cleaning lady - Aurora- given his schedule.

I've been using myclean for years and previously I've had great experiences, but I've cancelled my service going forward because of three bad experiences in a row. The cleaner who had been coming to my apartment regularly left myclean, and it appears they have not done a good job of training new staff. First, a cleaner damaged my rug and left my bathroom a mess by knocking down my shower caddy and shower curtain rod. The next appointment we had to cancel because the cleaner was over 30 minutes late. I gave them one more try and the cleaner did significant damage to my floor by pushing or dragging my couch. I'm waiting to hear back if they will do anything to help me repair the damage. Sad that I need to find a new cleaning company.