Paykar C.
Device is not working as expected
Device is not working as expected
Response from mychondria.comJun 1, 2026
Thank you for bringing this to our attention. We have emailed you to resolve this for you right away.
Mychondria believes everyone deserves the chance to feel their best and live life without limits. That’s why the company exists – to empower people to naturally restore their health, energy, and resilience through the science of red light therapy.Mychondria designs high-quality light therapy devices that make clinical-grade results accessible at home. From portable solutions like the MyLight MOVE to full-body systems like the MyLight ELITE, each device uses proven wavelengths (630nm, 660nm, 850nm) to support pain relief, faster healing, deeper sleep, and improved performance.Their products combine strong light intensity, zero EMFs at treatment distance, and unmatched durability – all backed by a 10-year warranty and a 60-day trial. But what sets Mychondria apart isn’t just the technology. It’s their commitment to education, with customized protocols based on real science to guide every user confidently.Mychondria helps people take control of their health in a safe, evidence-based way – and inspires a life where they can thrive, not just get by.This is what makes Mychondria trusted by health professionals, athletes, and individuals who refuse to settle for anything less than their full potential.
mychondria.com (mychondria.com) has 49 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Paykar C.
Device is not working as expected
Response from mychondria.comJun 1, 2026
Thank you for bringing this to our attention. We have emailed you to resolve this for you right away.
Kristi P.
Terrible. I ordered this a month ago and it’s still not here. The delivery date got switched to the Christmas Eve and we were going to be out of town so we paid $12 UPS fee to change the date to be delivered on Saturday. The. I got a message from UPS that they are changing the date to Monday while we are working. I have to take time off of work now to be there. Initially we waited for 2 weeks and never heard from Mychondria. We sent an email and called and didn’t hear back for 2 days.
Response from mychondria.comDec 29, 2025
Hi, Kristi. Thank you for sharing this feedback, and I’m truly sorry for the frustration you’ve experienced with the delivery. UPS has been heavily delayed across the board during the festive season, and we know how disruptive it can be when delivery dates keep shifting. Your order was placed during our Black Friday sale, and as noted on the product page, these orders were part of a 10–15 business-day dispatch window. Your shipment was sent out within that timeframe, but unfortunately UPS then made several changes to the estimated delivery date on their side. Regarding communication, we checked our system and saw an email from you on December 12th that was replied to the same day by Darren. We don’t have any earlier messages on record, so it’s possible a previous email didn’t reach us — and if that happened, we sincerely apologize. You should always receive a timely response from us. We understand how inconvenient this experience has been, and even though courier delays are outside our control, your experience still matters deeply to us. Thank you again for your patience, and we’re here for you if you need anything else. Love & light, Nick Coetzee
Marlena J.
My order got delivered on dec 29th - a month and 11 days after ordering to a wrong address in a different state. This logistics is a disaster. The company is careless delivering goods worth of thousands of dollars carelessly to random addresses. I’m beyond frustrated. This is just bad business model and lack of respect for the customer
Response from mychondria.comDec 23, 2025
Hi, Marlena. I am truly sorry for the frustration you have experienced. We spoke recently on the phone, and I completely understand how upsetting it is to see a package worth this much money get delivered to the wrong state. This was a UPS error, not a case of your address being entered incorrectly, but that does not make the experience any less stressful. I want to reassure you that your replacement shipment is now being handled with extreme care. I am personally monitoring every scan and update to make sure it reaches you safely, and I will keep you updated the moment anything changes. You trusted us with an important purchase, and you deserved a smooth experience. I appreciate your patience while we get this corrected properly. If you need anything at all in the meantime, you can reach me directly and I will take care of it right away. Love & light, Nick Coetzee