MychartReviews of mychart.org

As a person diagnosed with a rare disease my chart has done nothing but make it harder to get help . If you see a doctor that gives you a misdiagnosis you will be fighting for your life to get any doctor you see to look past that diagnosis . This one star goes covers the entire medical system in this country . I am saving every dime I can to move while I have a chance .

Trying to log in on the NEW AP HAS BEEN a nightmare. All it does is never send me codes or not allow me ask for one. There is no live customer service apparently and you can’t access billing directly. I’m going to scream

Poor design, gaps in information capabilities, providers struggling with multiple aspects of this system, including billing. Follow My Health is far better in every way!

This is an extremely problematic way of communicating with patients. Stanford personnel repeatedly explain that they cannot provide any substantive information over the phone, even after patient identity has been confirmed, and instead rely on steering patients incessantly towards "mychart" which doesn't work. 75% of the time I try to access health information, it doesn't work. Even once you get in, it is confusing and doesn't appear to connect you to any of the surgeons or providers that would be able to provide substantive response to medical questions. Stanford hides behind PHI and HIPAA regulations, but all of this can easily be complied with by talking on the phone or obtaining consents to email private patient information to the patient's email. This is ridiculous and I will not be returning to Stanford. This organization has gone downhill entirely since the implementation of mychart.

Terrible product that does not care about users. Every single time I try to log in, the password is rejected and requires going through the password reset dance...except this website does not actually require (or even support) passwords. It basically relies on passkeys...which is literally just doing a password reset dance every single time you log in, without ever actually using the password. At least they demand your birthdate as some sort of static 2FA...because that's /totally/ not something an attacker could figure out. It also sends an email to you about something being updated *EVERY* time you send a message to the doctor...not just when there is a response. It's also buggy as heck, with lots of automatic redirects that send users to pages that do not exist.

Completely pointless. I am 36 weeks pregnant. I called the hospital to arrange a growth scan, I was told someone would be in contact via this app. I said I'd never heard of it, and could I be contacted via email. I was told I'd have a link come through, so I signed up when it did. A few hours later, I was informed by text the appointment time, then an hour later, received the same information email. I have since received reminders by text and email. So the app is a complete waste of time and money in my opinion, as its never been mentioned before and wasn't even needed when it was

I could not log in or refresh my password. System would not send me login codes. I could not use system to send my records to my next Doctor's appointment. I'm resorting to keeping my records in a WORD document, and printing them out for my doctor. Totally defeats the intended purpose of MYCharts.

Care for my daughter has been phenomenal at UVA. But, the communication about setting up a mychart account for an incapacitated individual needs significant work and change. No one told me about a proxy form that had to be completed to set up the account, even after me providing guardianship court order paper work. UVA needs to do a better job training the intake staff at doctors offices and HIM on what is needed from patients caretakers to be able to have access. I still do not have access to my daughters mychart and she is receiving treatments 3 times a week, unacceptable!!