MychartReviews of mychart.org

Total FUBAR

Confusing, clumsy, nothing intuitive about this way of communication. Signed documents multiple times with it not recognizing I signed them, coukd NT even pay the bill which seemed to be the entire thrust of this debacle. If this is the future we are in real trouble,

Spare me your MyChart Medicare Kit. Do you really want to ship it to Europe (if it even exists - which I doubt). I have never subscribed to anything. How did you get my e-mail address anyway? Stop bothering me.

Danita was very pleasurable and informative! And most importantly patient! She took the time to walk me through an issue I’ve had for the last 2 years. Her customer service was phenomenal!

Her name is Gurdie. I spoke on phone with her and she hung up on me twice. Not wanting to do her job claims to have bad connection but first call she could hear me perfectly clear. Second one I asked to speak with the manager because I knew she was going to hang up on me because she did so the first time. I was polite on the phone call both calls. I rose my voice second time cuz she claim bad connection before hanging up on me because I asked to speak to her manager. She fails to do her job. She answers calls to hang up on people. Please terminate her or reduce her hours. Because she is absolutely unqualified. If you don’t believe me. Check her call records. I just wanted to fix my account because I am unable to do so for some reason I am unable to receive the code for restoration by either text or email. Nothing comes through.

It wants to send me a code but it does not. Apparently I have to verify my epic ID which I have never had.

Been happy with this app until yesterday I received a message to open app and review my test results from that morning. Intrigued, as I hadn’t had any tests for months I opened and saw someone else’s ECG results !! This is seriously bad. I phoned to complain. Although they said they would investigate and call me back. 24 hours later I’ve heard nothing. Just looked again and results have disappeared !! Looking into how I manage my information or more importantly if my information is being shared 😡

I paid $ for a doctor visit at the office on June 29. I then had test done on July 9 elsewhere where that office did not collect payment. My chart billed me for the June 29 visit which I had paid in full at the office. I finally figured out that they applied my June 29 payment to the visit 10 days later at another organization. This isn't the first time they have screwed up billing/payments for me.