Lindsay S.
Seal sticker tampered with upon arrival
One of the box stickers appeared to be tampered with that led us (husband and myself) to feel the package may have been previously used and returned, therefore we chose not to open either Leguna we ordered and requested a return for refund, which was disappointing as we both very much so were looking forward to using this product. It has been 2 days since requesting a return and followed all of the steps provided on the website to do so and still have no response, the items arrived late to begin with, and now we are in the 10 day window for return and nervous we will not be able to do so and be out $170. The concept of the product was wonderful, but it’s a shame that we didn’t feel safe to open the box when we saw what the seal sticker looked like and be able to use the product, and now we wait.
Response from CAPNOSOct 22, 2026
Hi Lindsay, we're so sorry about this. You were right to hold off if the seal didn't look right, and we'd never want you to use a device you don't feel confident in. We apologize for the slow response on your return request. We've been working through a higher volume of tickets than usual. Our team is reviewing your request and will follow up with you by email. We look at every situation case by case and want to make sure you're taken care of.