Ashley R.
I ordered from CAPNOS after picking out…
I ordered from CAPNOS after picking out which device I thought would work best. Unfortunately the one I chose was too hard for me to inhale with. I reached out to the company and they not only didn’t ask for me to return it but sent out a new device immediately they thought might work better for me. Again, unfortunately the shipping company kept messing up and the package was delivered a day after I left the area as I was unable to get updates (uniuni was the company and their service wasn’t it.) Once again, I reached out to CAPNOS and they were beyond amazing and very apologetic and easily gave me a refund. I plan to order them through Amazon to a locker pickup location that might work better for me as really this was a me issue, not a them issue. While I haven't been able to fully try their products I’m honestly not even mad. This company goes well beyond for their customers and I will continue to praise them. It’s rare finding humans that care- so when I do I take note. Thank you team once again!
Response from CAPNOSJun 1, 2026
Hi Ashley, Thank you so much for taking the time to share your experience with us. While we're sorry that your journey with our products was affected by both the device not being the right fit and the shipping issues, we're incredibly grateful for your patience and understanding throughout the process. Your kind words about our team truly mean a lot to us, and we're honored that our efforts left a positive impression. We are excited to hear that you're planning to give us another try. When you're ready, we'll be here to help ensure you find the product that's right for you. From all of us at CAPNOS, thank you for your trust, your patience, and your kind review.