CAPNOSReviews of mycapnos.com

Response from CAPNOSAug 6, 2026

Hi Alejandro, We’re truly sorry for the frustration and disappointment you experienced with your order. We understand how upsetting it must have been to wait for your package and then be faced with a customs process that you weren’t expecting. We apologize that we didn’t make the customs requirements and possible next steps clearer after your order was placed. More importantly, we’re sorry that this situation left you feeling like you had to navigate it on your own rather than having us work through it with you. Over the past weeks and months, we’ve been making a conscious effort to improve our international shipping process and provide clearer guidance so customers don’t find themselves in situations like this. Your feedback is genuinely helpful in that effort. Thank you for taking the time to reach out and share your experience with us. We’ve also responded to your email and hope we’re able to help bring this matter to a better resolution for you.

Response from CAPNOSJul 7, 2026

Hi Michael, Thank you for sharing your honest feedback with us. We understand that your experience with the Legura hasn’t matched your expectations. We also understand that transitioning away from nicotine, especially after years of smoking and vaping, can come with certain expectations around the sensations and habits associated with vaping. While CAPNOS is designed to provide a nicotine-free alternative that supports the behavioral side of the habit, the experience can vary from person to person. We’d love the opportunity to help. Please reach out to our support team ([email protected]), so we can walk through some troubleshooting steps, make sure your device is set up and being used correctly, and better understand your experience. If the device still isn’t the right fit after troubleshooting, our team can also review your eligibility for our 30-day money-back guarantee where applicable. We appreciate you giving CAPNOS a try and would be happy to assist you.

Response from CAPNOSJun 30, 2026

Hi G, Thank you for your feedback, and we understand the product didn’t meet your expectations. If you haven’t already, our support team is available at [email protected] and can assist you further with your device experience and review your eligibility under our satisfaction guarantee. We appreciate you taking the time to share your experience.

Response from CAPNOSJun 9, 2026

Hi Paul, Thank you for sharing your feedback. We understand that the product did not meet your expectations. We would appreciate it if you could provide a bit more detail about your experience with the product and what specifically you found unsatisfactory. Understanding the issues you encountered will help us better assess the situation and determine how we can assist. Once we have more information, we'll be happy to guide you through any possible resolutions or options that may be available to you under our policy, which could include a refund or a replacement, depending on the circumstances. We look forward to hearing from you. Best regards,

Response from CAPNOSMay 20, 2026

Hi Nina, We understand that your experience with CAPNOS did not meet your expectations and transitioning away from vaping or smoking is a very personal experience, and while many customers find CAPNOS helpful for the behavioral and sensory side of the habit, we also recognize that it may not be the right fit for everyone. We also apologize that our return policy and overall process left you feeling frustrated. Our satisfaction guarantee applies to eligible starter devices, while cap packs and flavor packs are generally not eligible for return under our policy due to the nature of those products. However, after reviewing your case, we did make an exception and processed a refund for the flavor packs as a gesture of goodwill in an effort to help reach a fair resolution for you. We truly appreciate you giving our product a try and taking the time to share your honest feedback, as it helps us continue improving both our products and customer experience. We wish you all the best moving forward.

Response from CAPNOSApr 24, 2026

We understand the concern raised here. We take accountability for past delays in customer support responses and are actively restructuring our Customer Service team to improve speed, clarity, and overall service quality. At the same time, we’ve been attending to customer cases and working through outstanding shipping and delivery issues to ensure they are properly resolved. If there is still an open order issue, we’re ready to look into it and get it addressed as quickly as possible, please reach out again with the order details so it can be reviewed right away. We appreciate the feedback, as it helps us strengthen the support experience moving forward.

Response from CAPNOSApr 24, 2026

We take accountability for past delays in support responses and are actively improving our Customer Service operations. This case has already received a response, and we’ve been addressing customer orders and shipping concerns as they come in. If anything remains unresolved, we’re happy to re-check it, just send the order details and we’ll take care of it.