CAPNOSReviews of mycapnos.com

Response from CAPNOSOct 3, 2026

Hey Burney, We created the E-Z and BRE-Z with a lower-pressure draw, which are designed to help achieve the pop with less resistance. It's much easier, which is in the name! Did you know that we also offer free device replacements for situations like this? Reach out to our support team and we'll hook you up. Your satisfaction is important to us, so we'd love to see how we can still deliver a five-star experience if the Zero didn't quite fit your needs.

Response from CAPNOSOct 3, 2026

Hey Linda, We didn't mean to keep you waiting - we've received an increase in ticket volumes and want to make sure we can deliver a five-star experience for you. It looks like we were able to provide you a solution via email already. We'll continue to update our resource guides so you have access to a toolkit to resolve any product issues right away!

Response from CAPNOSOct 3, 2026

Hey Corey, Thank you for sharing your experience. We do offer a 30-day money back guarantee which includes a refund or replacement of your device. Before reaching that point, understanding the situation and providing a few adjustments can usually resolve the issue. I tried looking up our chat logs but couldn't find you in the system. Could you reach out to us and reopen a ticket so we can help deliver a five-star experience for you?

Response from CAPNOSOct 3, 2026

Hey Jonah, Did you know that we provide replacements under our product warranty? We're also continually improving our product integrity by sourcing better materials to prevent any breaking. Our commitment is to build products that are built to last a lifetime, with five-star service so you can be satisfied with CAPNOS!

Response from CAPNOSOct 3, 2026

Hi Elizabeth, CAPNOS devices are designed to deliver a satisfying sensory experience. As it is an inanimate object, it won't move on its own, so it does require human interaction to get the most value from the experience. We're happy to share resources that can help instruct how best to use your device!

Response from CAPNOSSep 2, 2026

Hi Jennifer, We’re glad we had the opportunity to connect with you directly and get everything sorted out. We understand that the pods weren’t what you were expecting when you placed your order, and we were happy to clarify how they work and help find a solution. We appreciate you giving us the opportunity to address your concerns directly, and we hope you have a much better experience with CAPNOS from here.

Response from CAPNOSSep 2, 2026

Hi Brittany, Thank you for taking the time to share your experience. We’re sorry to hear that the Zero didn’t feel comfortable or natural for you to use. We’ve reached out to you personally because we’d really like to learn a little more about what you experienced with the pull and see if we can help. We hope to hear from you and have the opportunity to improve your experience with us.

Response from CAPNOSSep 2, 2026

Hi Alberto, Thank you for sharing your honest feedback. We’re sorry to hear that your experience with CAPNOS hasn’t met your expectations, particularly when it comes to the flavors. We’ve reached out to you directly because we’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help make it better. We hope to hear from you soon.