CAPNOSReviews of mycapnos.com

Response from CAPNOSOct 22, 2026

Hi John, sorry for the wait and for the trouble. That blowback isn't how the device should feel. There's a quick fix that improves airflow: simply poke the valve with a pin to allow it to flow freely, and our support team is happy to walk you through it. If the draw still isn't right for you, we also have an exchange program for a device with a softer pull. We also offer blank wicks if you'd like to create a custom flavor. Reach out and we'll be happy to help.

Response from CAPNOSOct 22, 2026

Hi Mari, sorry the experience didn't quite work out for you. You shouldn't have to pull that hard. There's a quick fix that improves airflow: simply poke the valve with a pin to allow it to flow freely. We also have an exchange program for a device with a softer pull that may suit you better, and we offer blank wicks so you can create a custom flavor you enjoy. Reach out to our support team and we're happy to help you further.

Response from CAPNOSOct 22, 2026

Hi Laura, we're sorry the product wasn't a fit for you. Have you had a chance to reach out to our support team? We look at every situation case by case, including refund requests, and we work to give every customer quality service. Send us a note and we'll take a look and do our best to make this right.

Response from CAPNOSOct 22, 2026

Hey Callum, we see and hear you. Sorry to hear that the latest items did not meet your expectations. We're constantly making improvements with each production batch to ensure the highest standard of quality. We've been receiving an overwhelming number of inquiries that has caught us unprepared to respond as quickly as we'd like to. I've caught up and read your emails - there is a simple fix to allow your products to work as designed. Simply poke the valve with a pin to allow it to flow freely!

Response from CAPNOSOct 22, 2026

We've gone through a backlog of orders to resolve the delay in shipping - it appears that some orders had items that were out of stock in our warehouse, so we've updated our site accordingly to allow orders to flow through fulfillment on time. We apologize for the delay and look forward to you receiving your devices ordered. We'll keep making improvements to our service quality!

Response from CAPNOSOct 22, 2026

We've gone through a backlog of orders to resolve the delay in shipping - it appears that some orders had items that were out of stock in our warehouse, so we've updated our site accordingly to allow orders to flow through fulfillment on time. We apologize for the delay and look forward to you receiving your devices ordered. We'll keep making improvements to our service quality!

Response from CAPNOSOct 22, 2026

Hey Gary, we see and hear you. Sorry to hear that the Legura didn't meet your expectations. We're constantly making improvements with each production batch to ensure the highest standard of quality. We're happy to provide you a solution that can help amend your experience once you create a ticket with our support team.

Response from CAPNOSOct 5, 2026

Hi Kimberly, We are sorry to hear that CAPNOS did not work out for you, and we understand how frustrating it must have been to experience issues with the draw and flavors, especially with the delay in getting a response. We have recently seen an increase in ticket volumes, but we know that should not get in the way of giving our customers the support they need. We are glad we are now in touch and working through this with you. We hope we can get things sorted and leave you with a much better experience.