Blu SleepReviews of myblusleep.com

The pillows are just not comfortable, and we did not sleep well on them. We were very surprised by this.

We ordered an "Arctic" mattress cover for our Blu Sleep brand King mattress. The first problem is that it's way too big for the mattress which makes it feel like you're sleeping on a plastic bag. The second issue is there is nothing arctic about it. It actually made the bed hotter than without it. I emailed cust svc for a return and received no response so I had to call. The rep on the phone was great and issued me an RA, however we still have to pay the freight back. Poor product and poor return policy. Don't waste your money.

Update. I did finally get a response after posting this review and was fully refunded upon receipt of returned pillow. However it wasn’t cheap to return. My opinion of the pillow has not changed and their customer service could be much better. The pillow I received was not anything like pictured on the website. I emailed and was told to give it 3 days to decompress from being shipped. I did. After 3 days still not as described in terms of how high it should be. Told to provide pictures as pillow might be defective and then they would refund. I did as asked and now I’m being ghosted. No further communication as to my refund or returning the pillow. I guess they know their products aren’t as described. Please don’t do business with this company as they don’t adhere to anything on their website. Very frustrating!