MyAirbagsReviews of myairbags.com

I would not recommend these guys and will never do business with them again. First, they have no meaningful customer service -- their customer service line is outsourced to a foreign country with heavy accents and no knowledge whatsoever. They prohibit any communication between you and the company doing the work - all you can do is talk to the foreign customer service agents, who leave you on hold for upwards of an hour or more as you wait. Even after begging to speak to someone in charge and being told I would be contacted by a manager, no such contact occurred even though I waited at home like an idiot for the supposed call. Second, they could not fix my seatbelts and sent me a brief message saying so, without ever saying what the problem actually was and why they couldn't fix it. Third, after requesting that they return the original seat belt, they held onto it forever before shipping it back and when I called to inquire about the status, I was hung up on by customer service -- the third time I'd been hung up on them during this process. Unless you are a local in Atlanta and can physically go to the premises to drop off, pick up, and talk to someone about your order, I strongly advise you to avoid this company l like the plague. There are numerous entities on eBay who offer the same service for less money too. A horrific experience in every single respect. The customer service operators, with heavy foreign accents, even lie and say they are in Georgia working out of the company office which is false. Why do business with someone so extremely dishonest and unresponsive.

Worst experience ever. lost my items, insisted i sent other items and. useless customer service. i'm out hundreds of dollars to replace the parts they lost. they send you the shipping label so you have no control and if your package is lost they offer you $100 to replace $900 worth of items. total scam

Sent seatbelt in for pretensioner repair. They advertise same day turnaround, however my seatbelt was in their possession for 3 days before it was shipped back to me. When I received and installed the seatbelt, the SRS light stayed on. Note there is no reset procedure for my vehicle. I also sent in the seatbelt with a plastic shoulder height adjuster attached, and when I received the seatbelt back this part was missing. I reached out to support 3 days ago and have heard nothing. Would not recommend this business to anybody, it is cheaper to buy a new seatbelt.

I would give 5 stars NEGATIVE if I could. This was a horrible experience as a customer. I sent two seat belts for repair. One wasn’t retracting fully. The other was locked part way out. The vehicle had NOT been in an accident, so no airbag work was needed. The day (12/12) my belts were received by MyAirbags, they called me to say it would be a TEN DAY DELAY (until 12/22) for repair because they were “backed up.” I was offered the option of having my belts immediately returned. I took that option, and was told they would be immediately shipped back. Instead, a short time later (same day) I got an email notice they were working on my seat belts. Then I got a message that they needed more information, "did I just want repair, or webbing.” I immediately replied (within minutes) JUST REPAIR, that's what I ordered. Later, I received an update that my order would be done 12/15 by 2:00 pm. That didn’t happen. They didn’t ship my belts back until late afternoon on 12/17, after giving me a bunch of false information about repair status in the meantime. On 12/17 they sent me TWO tracking numbers at exactly the same time, one for FedEx and the other was UPS. Eventually, it turned out that UPS actually had my package. I finally received my belts back late on 12/22. There was a sticker on one of them that the belts “should be washed” for optimal operation. No further information. I have no idea how to do that, no instructions are provided. There was NO communication to me about the belts being “dirty” during the repair process. And, guess what? THE BELTS STILLS DON’T RETRACT. Which is what I just paid to have repaired. Apparently that sticker to “wash the belts” is MyAirbags way of avoiding responsibility for substandard work. They should have contacted me to discuss how to properly fix the belts. Instead, they chose to return belts that still don’t work. This company just wasted 2 weeks of my time and ripped me off for over $200 for “repairs” that changed nothing in the operation of my seat belts. This company is run by either thieves or incompetents. TAKE YOUR REPAIRS ELSEWHERE!

Pur service not comunicative at all

I cannot recommend this company. The price for a seat belt repair was double the estimate. I had no problem paying but did want a detailed explanation. I asked a phone rep to speak to someone who could explain why. On 3 occasions, she told me either a tech or a tech supervisor would contact me, weeks later...crickets. Now I can't even get a hold of her. To make matters worse, the seat belt doesn't lock when quickly pulled. Serious safety issue. At this point, I can't determine if this company is shady or incompetent in their communications (and possibly workmanship). Buyer beware.🤔 Keith

I sent them a srs module from a 2023 mazda cx-5. The module came back dead, I tried to install it on two different cars 2022 CX-5 and 2023 CX-5. The module did not show signs of life on either car. They refused to refund me for the purchase of a new module, although I sent them two detailed videos with diagnostics of this module on 2 different cars. In total, I spent $ 480 to buy a new module and $ 250 on the services of an electrician for programming. They also refused to pay for a refund for sending this module back and forth. I highly do not recommend this company. As a funny addition, I am attaching a photo of the module with the inscription "OK" that they stuck on it.

Not a honest company. Shipped my airbag module back in Feb/25 and I paid for $300 in insurance. They say UPS lost my module but won’t pay out the insurance claim. I did talk to UPS directly and they said myairbags was sent a refund of $165 in late February. They said they didn’t pay the $300 because my airbags put a value of $5 on the shipment. It cost me over $1000 to replace and program the replacement that was lost. My airbags got paid and kept the refund! They got paid by me to erase the data and stole my part of my insurance payout. Very dishonest. Very incompetent! Other companies provide this service don’t use these guys. Dealing with them has been horrible, specifically their shipping manager. They should fire that person!