Google LLC is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, search engine, cloud computing, software, and hardware.
Google (myaccount.google.com) has 51 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
myaccount.google.com
Website
myaccount.google.com
Category
Internet & Software
Location
Mountain View, California
Listed on Five Star Index
2026
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Most recent review: June 2026.
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I can't sign in my google account. I wrote my password correctly, I wrote verification codes correct. Google need verify your email adress, but I can't sign in to mail email address because it is address from this google account. When I want to move forward, it doesn't give you any other verification options (even though Google has my phone number for verification). Lesson learned: don't use two-step verification. A hacker is more likely to get into your account than you are.
AM
Amer
If something happens to your email and…
If something happens to your email and you lose your phone number, and the recovery email option is selected, why not use it while the system remains stuck and sends the code to the lost phone number or Google Authentication app?
It's unbelievable, right? So for that, I'm out and giving you this bad rating.
ML
ML
Google is a bad joke now
Google is a bad joke now. Decrepit, unusable trash that many people are still stuck giving money to. There are zero competent support teams and arbitrary actions against businesses and people. They will unverify your business repeatedly without any rationale and refuse to accept verification even when you do everything correctly. If you can avoid using Google ever you'll be better off.
KA
Kowmiya A.
Deal is ok but not a trusted one i…
Deal is ok but not a trusted one i beleive
RL
Rickey L.
Integrated with my business account
Integrated with my business account
MM
Md. Masum B.
Google are not ensured their customer…
Google are not ensured their customer satisfaction. Google are ensured their customer disappointing.
TA
Taimoor A.
Google Suspended My Business Profile Unfairly – Deeply Disappointed by Their Flawed Policies
I’m extremely frustrated and disappointed with Google’s handling of my Business Profile suspension. I’ve been living and running my business in Geneva, Switzerland, yet Google has suspended my Google My Business (GMB) account citing a “geographic discrepancy.”
Here’s the irony: I live in Switzerland, my business is based here, and I even run Google Ads using a Swiss credit card. But despite all that, Google decided to suspend my account because, according to them, the “profile manager is located in Pakistan,” while the business location is in the US. That’s not even accurate — my business is NOT based in the US, and I manage everything from Geneva.
They sent a robotic response that shows zero understanding of real-world international business operations. In today's digital era, it’s normal for businesses and managers to work remotely or travel. But Google is still stuck in some outdated model where they expect every profile manager to physically sit in the same location as the business address.
Their response reads:
“A key requirement is that both the profile managers/co-owners and the business location must be in the same geographical region to maintain profile integrity.”
What kind of flawed logic is this? So if you move countries, you’re expected to either close your business or change your entire online identity? This policy is not just unreasonable — it’s damaging to small businesses trying to stay visible online.
Despite explaining my situation, showing that I live in Switzerland, and even providing proof through ad spend and billing info, they’ve refused to reinstate the profile. No proper escalation. No human logic. Just a generic rejection.
Google’s policies are inflexible, poorly implemented, and frankly, hostile to global businesses. Their support is slow, impersonal, and offers no real path for resolution. I expected much better from a company that claims to support small businesses.
Google needs to seriously revisit its GMB policies and offer proper, human-based support — especially for legitimate business owners who rely on their platform to survive.
Now, I am heading towards a lawsuit against Zurich branch of Google, no matter how much amount of money I have to put, I don’t care and I worked so hard to build my profile and in the end they showed zero support.
LL
Latoya L.
My Gmail been hacked I've been…
My Gmail been hacked I've been completely sign out my account there no forgot password. They even change my recovery . I've been trying to contact Google for week now . There no customer service the community help sucks I need a live agent . How do I send my information to prove who I am. I've been had this Gmail for almost 20 years.google is not help at all I'm getting run around how to recovery my account all my information and contact.