Scott
Set Up My Team
I was able to accomplish what I was trying to do, however, the timing it took to complete was longer than expected. Additionally, I saw promotional pricing to set up an annual subscription for $189 per year as opposed to $199. While trying to set up a subscription for my Firm and the others in it, I was hopeful to receive the promotional pricing since I could alternatively just have my team create accounts for themselves and I reimburse them. That wasn't an option offered, and I had decided to rather just get the team subscription set up now anyways despite the extra $30 cost. Regardless, the agent I worked with was helpful and I was able to accomplish what I was trying to do. Thank you for that.
Response from MYCPE ONEJan 16, 2026
Hi Scott, Thank you for taking the time to share your detailed feedback. I sincerely apologize for the longer-than-expected time it took to complete the setup—your experience matters to us, and we appreciate your patience. I’d also like to clarify the pricing concern you raised. The $189 promotional price was part of our Black Friday campaign and was available only to first-time individual subscribers, which was mentioned on our pricing page at the time. We did notice that a few users found this unclear, and based on that feedback, we’ve since updated the placement and visibility of the message “For first-time users only – $189 offer price” to avoid any future confusion. I understand you had discussed this with Stacy earlier, and I apologize that this distinction was not clearly explained to you at that point. I’ve shared your feedback with her directly so we can improve our communication moving forward. Regarding the Firm subscription, the standard price is $199, and we do not charge anything additional beyond this. There’s also no negotiation buffer built into this pricing, as the Firm plan includes substantial added value and infrastructure that isn’t available with individual subscriptions, such as: · Centralized Dashboard & Admin Controls to manage your entire team’s CPE from one place · Automated CPE Tracking & Reporting, reducing administrative effort and audit prep · Ability to track CPE credits for in-house events and external/on-demand courses in one centralized system · Single billing cycle for all users, eliminating the need to manage individual reimbursements Despite these additional capabilities and the investment behind them, we’ve intentionally kept the Firm subscription priced the same as our Individual plan, rather than charging separately for these features. We truly appreciate your understanding and are glad to hear that, overall, you were able to accomplish what you needed with the help of our agent. Please don’t hesitate to reach out if there’s anything further we can assist you with—we’re always here to help.