Elissa W.
Completely unforgiving refund policy
Completely unforgiving refund policy! If you don't remember to go in and select to cancel the auto-renewal they automatically sign you up for, they won't refund, even if you request it immediately. My auto-renewal came on Christmas Day with no warning and a $70 price increase from last year; I saw it and requested a refund within hours and all they did was on the following Monday send me a link to their Terms and Conditions, which says that a failure to cancel auto-renewal is not a condition for getting a refund; the only possible reasons for refunds are tech problems on THEIR side. The content that I did access was ok but I only used it for one 2-hour course this past year (I did use it for more in 2024), but the fact that they can't even give a personal response, just send you an email with a link to Terms and Conditions is just plain rude. Avoid!
Response from MYCPE ONEJan 2, 2026
Hi Elissa, We truly regret the experience you’ve had and sincerely appreciate you taking the time to share your feedback. We understand how frustrating this situation must have been, and we genuinely wanted the opportunity to explain things more clearly. We also attempted to reach you multiple times to discuss this personally; however, our calls were unsuccessful as they were connecting to your previous employer. We made several efforts to get in touch, as we believe this matter is best addressed with proper context. Regarding the pricing concern, we’d like to provide some clarity. The standard price of our Gold Membership is $299. During a promotional period in 2024, it was offered at a discounted rate of $199, and you received it at an even lower price of $179 as part of a limited-time offer. Although this offer was primarily intended for first-time subscribers, since you had been with us since 2022, we extended this benefit to you as a valued and loyal customer. For your most recent renewal, while the standard price remains $299, your subscription was renewed at $249—meaning you still received a discounted rate of $50. Previously, you had received a larger discount of $120, and the difference you’re noticing is due to the earlier limited-time promotional pricing. We completely understand that this may not have been clear at the time, and that’s exactly why we were hoping to connect with you directly to walk you through the details and address your concerns properly. We sincerely apologize for any inconvenience caused and would truly appreciate another opportunity to speak with you and resolve this matter to your satisfaction. Please feel free to reach out to us at your convenience. Kind regards, Customer Success Team