MYCPE ONEReviews of my-cpe.com

Response from MYCPE ONEJan 13, 2026

Hi Sabrina, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the experience you described, and we want to address your concerns transparently. Your review regarding the platform usability was received on January 12th. The very next day, our team attempted to trace any support tickets or communication under your name to better understand and investigate the issue. Unfortunately, we were unable to locate any prior outreach linked to your account. As a result, we responded to the review and requested that you contact us directly at [email protected] so we could gather the necessary details and assist you promptly. As of today, it has been over 20 days, and we are still awaiting further information from you to help us move forward. We truly want to resolve this for you—losing course progress and facing technical interruptions is not the experience we want any of our users to have, and we take such feedback very seriously. If you’re willing to cooperate by reaching out with a few details (such as the email used on the platform or the specific courses affected), our team is more than happy to investigate and support you. We genuinely care about your experience and are still hopeful to connect with you and make this right. Looking forward to hearing from you. Best regards, Team MYCPE ONE

Response from MYCPE ONEJan 12, 2026

Hi Heather, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you’ve faced regarding the Certified Tax Strategy Specialist certification. This is certainly not the level of service or follow-through we strive to provide. Your effort in completing all required courses is genuinely valued, and it’s disappointing to hear that despite multiple follow-ups and confirmations, the issue remained unresolved. We understand how discouraging this must have been, especially after the time and dedication you invested. We would truly appreciate one final opportunity to personally review and resolve this matter for you. Please reach out directly to Mark Weins at [email protected], and this will be handled on priority to ensure proper closure. Thank you again for your honest feedback—it helps us improve our processes and accountability. We hope to regain your trust. Warm regards, MYCPE ONE Team

Response from MYCPE ONEAug 26, 2025

Dear E Artist, Thank you for sharing your feedback with us, and we’re truly sorry for the inconvenience you experienced. We did try reaching out to you via email and phone, but unfortunately, we weren’t able to connect. Our team has tried to regenerate the issue you described, but so far we have been unable to replicate it on our end. If you’re still facing this problem, we’d greatly appreciate it if you could provide us with some additional insights or specific details to help us troubleshoot further. You can reach us directly at 646-688-5128, Monday to Friday between 9 AM – 6 PM EDT, or write to us at [email protected]. We’d be happy to work with you one-on-one to get this resolved quickly. We value your time and your trust in us, and we’re committed to improving your experience. Warm regards, Team MYCPE ONE

Response from MYCPE ONEMay 1, 2025

Hi John, Thank you for taking the time to share your detailed feedback. We truly regret to hear about your experience with the EA Exam Prep course and understand your frustration—especially given the importance of being well-prepared for your exam. We sincerely apologize for any outdated content or incorrect explanations you've encountered. Your feedback has been shared with our content and academic teams, and we’re currently working on a comprehensive update to the EA course material, including all supporting resources. This update is scheduled to be completed by the end of May, as communicated during our last internal interaction. We also regret any confusion caused during your conversations with our support team and the delay in clear communication. This is not the standard we strive for, and we appreciate you bringing it to our attention so we can improve. We’re glad to hear you found value in the video presentations and take your suggestion about downloadable study materials seriously. Your feedback is invaluable in helping us enhance the quality and reliability of our programs. A member of our team will be reaching out to you directly to ensure your concerns are fully addressed and to explore ways we can make this right for you. Thank you once again for your honest review and for giving us the opportunity to improve. Warm regards, Team MYCPE

Response from MYCPE ONEJan 3, 2025

Dear Tanja, Thank you for sharing your concerns, and we sincerely apologize for the frustration caused by the delays and lack of response. We deeply regret the inconvenience you've faced while trying to manage your firm's users. We understand how important this matter is and assure you that Mark Weins is already coordinating with our team to address your issues. Additionally, Steven has been introduced to assist you further and ensure this gets resolved as quickly as possible. It seems there might be some confusion related to the process of adding and removing staff members. We are here to clarify and assist you in resolving this matter effectively. We truly value your feedback and would like to request an opportunity to make this right. Please let us know a convenient time to connect, and we will prioritize your concerns. Thank you for your patience and understanding.

Response from MYCPE ONEJan 1, 2025

Dear Jade, We sincerely apologize for the inconvenience and frustration caused by your recent experience. We understand how important it is to have a smooth and fair process, and we’re sorry to hear we didn’t meet your expectations. Please rest assured that our team will look into this matter urgently. You can either reach out to us by phone at 646-688-5128 or email us at [email protected]. Additionally, Mark Weins, our Customer Success Manager, will be your direct contact. He will evaluate your case and get back to you promptly. You can reach Mark at [email protected]. Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to make things right. Best regards, MYCPE One

Response from MYCPE ONENov 13, 2024

Thank you for your feedback and for allowing us the chance to address your experience. We’re sorry to hear that you found the webinar unengaging and had difficulties accessing your certificate. While we’re glad our support team was able to help, we understand this was not ideal, and we're working on improving the certificate access process to make it smoother for users. We also apologize if our homepage layout made navigation challenging. Your input helps us know where adjustments are needed, and we’re actively working to improve the interface for a more user-friendly experience. Regarding the information requested during registration, please know that we aim to follow the requirements set by regulatory bodies for CPE compliance. However, we take your privacy seriously and are reviewing our practices to ensure they’re as streamlined as possible. Your feedback is valuable to us, and we hope to improve based on it. If there’s anything specific we can assist you with or if you'd like to discuss further, please reach out directly. Thank you again for sharing your experience, and we apologize for any inconvenience caused.

Response from MYCPE ONEAug 28, 2024

Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you've encountered with our EA review course and the mock exam questions. Your experience is important to us, and we appreciate you bringing these concerns to our attention. Please rest assured that we are actively working on addressing and resolving the issues you've highlighted. Our goal is to continuously improve the quality of our courses, and your input plays a crucial role in that process. If you have any further suggestions or specific questions, we encourage you to reach out to our support team at 646-688-5128 or via email at [email protected]. We’re here to assist you and ensure your satisfaction.