MwaveReviews of mwave.com

Worst customer service experience ever.

Terrible customer service. Prices akin to other Australian online suppliers, so will not be shopping there again as there is no advantage to supporting them. I ordered some RAM late last year, 5 days later they still had not even responded to my order or acknowledged it. I then received their latest promotional email and responded to this with a request for them to send my product. They quickly responded with a generic "your order has been processed" followed up immediately by another generic "you have been removed from the mailing list". I asked them to re-add me as i wanted to keep receiving the promos, but they ignored that email. I also tried to sign back up again and was not added. I have recently sent another email asking that they add me to the mailing list again, but it has once again been ignored. This level of pettiness and unprofessional behavior had soured my view of them and I will no longer even attempt to support this business.

Firstly I will start to by saying that their processing time stated on their website is a lie. "Less than 24 hours" basically means it takes them 24 business hours to process. Thus, 3 or 4 days. I found this a bit confusing as I had thought that the way that is stated is just false. When I sent them an enquiry they haven't responded. It is four business days later. I would have liked to receive some sort of response, but none has been received. If you want to buy from a place that has decent prices and non-existent customer support, this is the place for you.

Way too slow and scummy restocking policy Ordered online, every part was listed as in-stock, ordered for in-person pickup. 2 days later, no communication, no reply to ticket, order _still_ isn't ready, half the parts as still 'unallocated'. Was going to cancel the order and get it elsewhere, when I find they want to charge a 20% (!) re-stocking policy for all the 'allocated' parts (Note: these parts have never left their warehouse, but they still want to charge 20% to cancel an undelivered order!) Learned my lesson: Will have to continue waiting for this one, but never again. I recommend other people take their business to places that have less scummy policies and don't lie about parts clearly not being in-stock.

Worst customer service on this planet! Bought a numerous thing over the last few weeks and had nothing but trouble! For something that said "IN STOCK AT MWAVE" wasn't processed for days and still proberly wouldn't be if I didn't go down to the warehouse in person. I purchased something that's said "in stock st supplier 7-10 days" and 3 weeks later still nothing. They take days to Reply to your tickets, no one answers their live chat and when you speak to the guys at the warehouse they give you nothing but "im sorry there's nothing i can do to help". But when I requested to cancel the order I was hit with a message not even an hour later! Mind you my other ticket is "still awaiting a reply from Mwave". I've been shopping there since 2016 and never over the years have I ever felt the need to express my self of how badly I have been treated from a customer's point of view. I went to JW computers and got my stuff that day!! If you value customer service then this is not the place. They have no loyalty to customers and used the excuse of covid 19. People are still working from home its not that hard to Reply to customers! Pay $3 more else where and save yourself the misery.

10/10 would order from again! Got a new cpu and mobo from these guys, mobo was taking a while coming from supplier so contacted mwave and they told me it'd be atleast a week so they told me I could find another mobo that is in stock there and they can change my order, so I did and everything I ordered got shipped the same day, fantastic customer service, thankyou!

Two Weeks ago, order two monitors, Found out today that they cant supply and was purchased two weeks before the End of the Financial Year for a reason. Should have read all these other review first as this is so annoying.

Bought a mouse Pad that took a few weeks to arrive, only for it to be the complete wrong mouse pad. Now have to return the mouse pad on my own effort before I can get what I ordered in the first place. laughably unprofessional and a waste of time, would not recommend!