MvstselectReviews of mvstselect.com

I paid €457 for a suitcase on March 14 and received no tracking number or delivery updates for nearly two weeks. After sending multiple emails and Instagram messages, I was told the item “was shipped”, yet the DHL tracking number doesn’t even exist. Their customer service is slow, unresponsive, and full of excuses. Now I’ve filed a dispute with my bank to get my money back. This is not what I expected from a so-called premium brand. Be extremely cautious, read other reviews and avoid ordering from MVST until they fix their operations.

I bought the carbon X carry on. The build quality is terrible. After one trip I have problem with hinges and fitting. The carbon has lot of production issues. Each corner where the aluminum connects to carbon is different. Never again.

If I could give zero stars I would. Luggage opened up and faulty locks first time use on my flight. Had to re purchase another suitcase in the airport to put my clothes in. Paid $800 for the suitcase that definitely is not worth the money and then a further $500 at the airport for a new no name brand. They refused to offer a refund as it was used and I have been waiting for them to send me new locks to replace (the least they could do). With emails back and forth, it has been 7 months and I am still waiting for theses locks. TERRIBLE service. Regretful purchase, side note, don't get scammed like I did!!

Waited four months for custom luggage. Sent incorrect luggage (+$500!) Said they would send a replacement. That was 3.5 months ago. They stopped responding to messages 3 months ago.

Horrible service. Ordered a bag October 31st. It's now December 3rd. The system says the order and still waiting to fulfill. I emailed them, several times. Response 1: it takes 2-3 business days, per our website to fulfill your order. Emailed back with no response. Response 2: here is a link to your order status. Well since I have a log in not helpful. I do have a few of their pieces already, but this time around their customer service really is horrible and wonder what happens when you need warranty work done? They grew too fast, time to go out of business, if you can not act responsible.

They don’t hold their word on their warranty. The inside of the suitcases are so cheap and multiple components broke in the first year. Tried contacting the multiple times with no answers. The just don’t care! Not worth the money!!! Keep away!!!

Absolutely infuriated with the abysmal service provided by MVST Luggage Company! Three months ago, I made a purchase with the promise of 2 days shipping using FedEx next-day shipping that I paid for. However, I was shocked to discover that the item I wanted wouldn't even begin shipping until December - a fact conveniently omitted during the purchase process. Upon inquiring about the delay and requesting specific details on shipment and delivery, I was rudely informed that my order had been canceled due to alleged fraud. How dare they accuse me of fraudulent behavior after I had paid my hard-earned money three months ago without any issue! The customer service at MVST is not only vague but outright dishonest. It became apparent that many other customers, like myself, were in the same frustrating situation due to the company's failure to start production on the items they are selling. Some have been waiting for their paid-for items for four months or have had their orders inexplicably canceled without warning. The lack of transparency and deception displayed by MVST is appalling. I strongly advise against making any purchases from this company unless you want to be sorely disappointed, left empty-handed, and dealing with endless headaches. Furthermore, the reports of items not being durable and falling apart within a year, despite their exorbitant prices, only adds to the list of grievances. Save yourself the trouble and money - steer clear of MVST Luggage Company at all costs! ⚠️🧳🔒

Placed an order in August they said it would ship September it’s now October 22. I had to email to request a refund. Took 3 emails to get a response.