Mount Vernon Carpet OneReviews of mvcarpetone.com

Last year (June 2016) I needed to replace a really awful laminate flooring job the previous owner had DIY'd in my kitchen and dining area. I went into Carpet One because I had them install carpet in a rental several years before. When Larry Henderson approached me he had his work cut out for him, as I was VERY UNSURE of what I wanted. I did know that I wanted something durable and that looked good. I explained to him my two previous costly nightmares with hardwood flooring and with laminate flooring, both of which had been installed by professional contractors and done incorrectly! So I was very leery. Larry was GREAT in that he answered all my questions (patiently). He has a good command of what is available and the best application. I decided on luxury plank vinyl that was installed in the kitchen and dining room by Duane and Brian (very personable, easy going and professional men who know their craft). Fast forward a year to June 2017 when I returned to have the same floor installed in the remainder of the upstairs, as well as replace carpet on the stairs that Carpet One had installed 8 years ago. This job was a little more labor intensive, as the floor had to be built up to match the existing floor. So, I was thrilled when Duane and Brian pulled up, as I knew they knew what they were doing! It took them two days to build the floor up with new plywood & cement to level it out. But when they left you would never know they had been there, other than I had brand new floors & carpet. They cleaned up after themselves and again, were personable and careful as they worked around the house & answered my 4 year old grandson's constant barrage of questions! Even letting him "help", which he thought was GREAT! Brian has made a friend ! I became aware of Carpet One about 9 years ago when they were the company that my church contracted with to replace all the carpeting & flooring in our fellowship hall as well as the countertops in our commercial kitchen remodel. They did an excellent job then and now. I wouldn't hesitate to recommend Carpet One.

Our experience with Mt Vernon Carpet One was professional, engaging, and satisfying. We were especially pleased with the thorough customer service from Ronda and Lisa as we chose our flooring and granite countertops and navigated the many choices in products, measurements and installations. We will be recommending Mt Vernon Carpet One to our friends and family.

Larry was very helpful and has good knowledge of products.

Duane and Brian stopped installing our flooring after they discovered a flaw. We appreciate their honesty and ethics even if it delayed our project by two weeks. Also Larry Henderson worked diligently to get new flooring and once it arrived, promptly scheduled his installers. Duane and Brian were the only Lexar sub contractors to completely clean up their work site. One final note, Lexar sub contractors following Duane and Brian complimented them on the quality of floor and counter top installation. We highly recommend Carpet One in Mt Vernon, WA

The whole process was seamless from start to finish. I live out on San Juan Island so the whole deal was worked out over the phone and email. I sent a measurement sketch, they sent an estimate and a picture of a sample that I had described that was perfect for my application. I agreed to both and in a very few days an installer showed up and performed the job in a very professional and timely manner. No fuss no muss. I am thrilled. I was in a crunch between tenants and needed this done ASAP and carpet one came through.

This was the fourth time I've bought flooring from a Carpet One store (the three previous occasions were in other cities) and every time it was a positive experience. But this went way beyond positive to pretty darn amazing. We walked in with an immediate snag in that we live on an island, and, we wanted three distinctly different types of flooring: carpet, tile and wood. The first two were easy to choose, the wood was a challenge. Our salesperson, Tanya, demonstrated vast knowledge as she walked us through the different types of wood flooring, including faux wood luxury vinyl, then extreme patience as we waffled between hardwood and vinyl and colors in each. Finally, installation time! Duane and Brian worked their rear-ends off yanking up the existing glued-down floor, sanded and prepped so that the base was even and the different flooring would transition smoothly from one surface to another. They, too, showed tremendous patience and knowledge as they ran into and fixed problem after problem created by the DIY flooring installed by a previous owner. I imagine the guys had some pretty choice words as they got deeper into the project, but we didn't hear a single one. And the new floors look gorgeous!

Best place to get carpet and counter tops, excellent quality. Sales staff (Kristin) was excellent at helping us pick out our carpet and counter top colors. They estimators and installers they sent were friendly professional and did an outstanding job, counter tops fit perfectly, carpet installation excellent . I would highly recommend to any one thinking of updating their carpet or counters to go to Carpet one.

Alissa's input in the design process was extremely helpful. She listened to our design plans and offered helpful ideas and suggestions. We went through several challenges dealing with the kitchen granite and Alissa was instrumental in getting exactly what we wanted. We are extremely happy with the results and will definitely work with Mount Vernon Carpet One and Alissa on future projects!