MuukalOpticalReviews of muukal.com

Excellent glasses very good quality and beautiful design I ordered September 24 and received October 16

Three pair of transitionals for half of what my last one pair cost? What??? Fit so comfortably, look great, transition just fine. Couldn't be happier

After waiting 6 weeks due delivery problem and after 2emails goods arrived 6pairs as ordered . All in good condition as prescription this would be 5star + pity about delivery Lorraine

Update Jan 2024 you stated "Sorry, we don't know who you are, but we will never deceive an honest customer." well if you didn't know me, I didn't contact you???you didn't have any idea what the problem was how could I send 2 pairs of glasses back to you, with tracking and photos, and PayPal refunded me for 2glasses, 1 broke the other wrong prescription - Case Status:Closed The case was closed in your favour based on the information provided. We've issued a refund of $37.33 USD to you Update what a load of rubbish. I have email after email from you, photographs of broken glasses, threats etc. PayPal is involved as I have sent the faulty goods back to you. Do not buy from these people. Update, been sent email now to take this down or I won't get the 25 dollar refund....... From: Sent: Sunday, October 8, 2023 1:30:3 Subject: 12xxxxxxxxxxxx The total amount of your order is 80.49 US dollars, and the shipping cost cannot be included. Your shipping cost is 19.95 US dollars, so the price of your 5 pairs of glasses is 60.54 US dollars. Because you used a discount from BOGO, the two glasses are approximately equivalent to 24 US dollars, We don't want to get entangled with you (and we have already sent the replacement glasses and it shows that they have been delivered. We will refund $25 to end all of this. You can purchase glasses from any company, but not from us, We don't welcome customers like you). You need to delete the comment first, and we will refund $25 tomorrow. Thank you Your sincerelyxxxxxx Be honest rather clever But of a laugh 🤔 I WILL NOT BE BLACKMAILED. One more thing, at the bottom of your emails you put BE HONEST, Rather clever 😂😂😂😂😂 DO YOU UNDERSTAND THE MEANING OF THE WORD - honest /ˈɒnɪst/ adjective adjective: honest free of deceit; truthful and sincere. You really write a load of rubbish. Sorry, we don't know who you are, but we will never deceive an honest customer. - if you don't know who I am how can you return emails. Thank you If you are Sharon Cook, then we will understand that you did not contact us at all and requested a refund of half. - so I didn't contact you - then how did I get an email from you finally this morning asking for more pictures of the broken glasses. We do not even know the reason, so we are unable to meet your request - oh please stop making me laugh - do not know reason, 5 emails sent, form completed, 1 email telling me the replacement glasses Sent, contact with PayPal that you want me to return glasses even though they are broke and you don't know who I am. Liars thieves. Don't know who I am, you have replied to emails this morning, after I emailed, phoned you at the beginning of the week because 1 pair of glasses broke, and a pair foc for the ones you made with the wrong prescription has not arrived. So don't say you don't know who I am or what I am talking about. This ring a bell " Hello, we have sent your package again on September 24th, this is the tracking number xxxxxxxxxxxxxxzzs, and the logistics shows that it has been delivered. And, could you please send us a photo of broken glasses? Thank you. I sent photographs on Wednesday, no glasses arrived. You answer an email today asking for photis that I have already sent. You are rude. Your website states #3-Month Warranty We provide a 3-month warranty that offers a one-time replacement pair within 90 days of receipt for clear defects in material and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care. Issues Caused by muukal.com Damaged Within 3 Months We will remake and resend you a replacement for free If your glasses are broken due to the defects in material and workmanship within 90 days of receipt. Or if you prefer discount code to purchase new styles, we'd love to offer it." but you do not honour that statement. So stop lying. 5 pairs of glasses that took a long time to arrive. When they did 1 pair was completely wrong, I couldn't see out of them and they told me it was the shape!!!! I had the lenses in them verified by an optician and they WERE NOT MY PRESCRIPTION. I emailed them and they said they would send another pair, NOTHING HAS ARRIVED. Then wore another pair, lenses OK but the arm fell off. I emailed them again, nothing, emailed everywhere, nothing. I then sent the case to PayPal, and they then said send 2 pairs back to China and I will get a refund. Bit ridiculous really, the cost of shipping them will be more than the glasses. DO NOT USE AVOID Love your update so if I were to provide proof that payment was taken from my account to pay you and that I have all the paypal emails to get the money from you, the dhl pod for delivery you still would deny I bought off you. I am thankful my review has been see by over 1000 people in USA and AU and all with the same experience

I love this company. I’m always looking for unique and fun glasses. I’ve gotten several crazy pairs and aside from one pair being a little heavy because of the design (totally worth it though because it’s got a gold cat on the one side of the frame), I wear my glasses from this company every day. 10/10 pick any of my frames from them over the ones I got from the doctor or other online sites. Fantastic unique and quirky (and normal) frame options! The lenses and frames are great and honestly are the best quality out of all of my glasses I’ve collected over the years. Thankfully I haven’t had to contact customer service yet, but from what I’ve read they are pretty great and helpful!

I ordered 2 pair of progressive lenses. One came with the bottom prescription wrong for the right eye. They were unwearable. When I contacted customer service, I was told to adjust them. That did not work. The 2nd pair came several weeks later. The Upper left eye was incorrect. AGain, unwearable. I never received ANY reply concerning this pair. I have asked for directions on returning the glasses and have NOT gotten a reply. They offered me $35 in restitution to keep the glasses. DO NOT ORDER FROM THIS COMPANY.

I am SO pleased with all 3 pair of glasses I ordered from them!! I am also VERY pleased with their custom service. I made a mistake on the entry of my difficult prescription ( please don’t enter it manually.) They agreed to replace ALL three with correct prescription at a nominal fee!! Thank yo-yo for your company and I will be ordering again as I get tired of my glasses very quickly can’t afford your typical optical places!!

Got three pairs for an amazing price. Prescription is spot on. Very happy!