MuukalOpticalReviews of muukal.com

I cannot fault the service and price, my only criticism is that one pair I picked were not really as the picture had shown. Having said that they are all great glasses and my prescription was spot on. I would definitely recommend

None of the 3 pairs I ordered had the same prescription! All 3 were different. I have not been able to wear any of them. I have warned EVERYONE I know to never use Muukal!!! Horrible experience! I have spent hundreds on multiple pairs on Zenni and got great glasses everytime! I was hoping that Muukal would be like this. I got totally ripped off and wasted the money I spent for their horribeverything -they could not get the prescription right! I had just gotten my new prescription. So, I thought maybe it was the prescription. So, then I went on Zenni and ordered a pair with the new prescription. They are perfect! Whatever you do, don't waste your money like I did on Muukal! The prescription is way off. I double checked and I gave them the correct prescription. They messed up! My loss. I'm glad I got this request to review them on Trustpilot so I can warn others and share how horrible my experience was!! I would give them minus 5 stars if I could!! *Update... I have had several email exchanges with a Muukal rep after I shared how horrible my glasses turned out. They emailed me after my bad review. *They wanted to know why I did not contact them before I left this accurate review. Fair enough for them to ask me this. I told them that I had gone and read reviews (after my bad glasses arrives) only to read that others had tried contacting them with the same complaints I have and got no answer! *So, I didn't brother. So, here's what I discovered. If you write an accurate and negative review, they email you to ask why you didn't contact them 1st. *I explained to them that after their bad glasses arrived, I sent my prescription to Zenni and got a pair that are perfect. *They emailed again and asked me to send a copy of my prescription. I sent screenshot shots of the one straight from their website I gave them AND screenshot directly from my eye Dr. *They wrote back and said, well they are the same. *Then they asked me to take photos of me wearing each if the 3 pairs I got from them and the ones from Zenni. *I did that and they emailed back and said that they were all as expected. I'll go copy the email and show you. *Then after getting the photos from me l, want me to take their glasses to my eye doctor and have them checked at my eye doctors! *** Copy and paste #1 from Muukal: Hello, we have received your negative review, but unfortunately, you have not provided feedback on your issue before. Can you please let us know the problem? We will try our best to solve it, thank you *** My response: The reason I did not check in with you is that I read reviews where you do not respond to complaints about how bad the glasses prescription is! Are you here to tell me that you will fix this? If you do and you send me glasses that are accurate, I will change my review. Otherwise, my review of how horrible the glasses you sent me stands! After receiving the glasses from you and being so disgusted with how I was scammed, I had to go order a pair with my new prescription (SAME ONE I SENT YOU) on Zenni. They have arrived and as usual are perfect. Do you intend to fix this for the horrible ones you sent me? Curiously waiting to here if you really do stand by your glasses company, *** There response: Please send us your original prescription first, thank you **so I did... There next response: Ok,got it,but the prescription is absolutely correct. Can you wear your old glasses and our company's glasses for photos separately? In this way, we can know some important information about your PD and wearing habits. Thank you again.(Please look straight ahead and take a photo) ** So I did that and got this response back: Okay, thank you for your feedback,referring to your old glasses, there is no problem with the size of our glasses. The prescription and frame size are correct, so we do not know what you have encountered. Perhaps you should go to a local optometrist to test our lenses. Thank you... I read numerous reviews of others that have had the same issue of the glass prescription not being correct. Save yourself a hundred or so $$bucks and skip getting ripped of my Muukal!!

I took advantage of the 2 prs for $119. The entire process was simple and fast. My glasses arrived very quickly. They were high quality and I honestly could not be happier with my experiencs

Best price for exceptional quality. I was able to order no line bifocals with all the extras I wanted and still only charged me $119 for 3 pairs and they are perfect! I was so happy with my order that I bought 3 more pairs right away. I am telling everyone I know about MuukalOptical.

I have ordered two times from them and they have not let me down. They are fast on production and delivery and it's easy to order from

I was pleased with everything about the glasses, the quality of them and the price.

Customer service is fantastic...the eyeglasses are spot on great quality of frames

Love my new glasses! Bought 9 pairs. Excellent service and quick delivery. One pair broke and were replaced right away. Will definitely buy again