MuukalOpticalReviews of muukal.com

Glasses are perfect Thank you

I was hesitant to order prescription glasses via mail, but MUUKAL has a "virtual" try-on & they handled my complicated prescription. WITH my optical insurance, a similar pair at a local company was going to be $700. Muukal charged me $119 for THREE pairs. Each pair was well made and the frames were more impressive in person than online. If there's a problem they'll make it right by either exchanging your glasses for a new pair or issuing a refund. It's relatively hassle free. And at those prices, why not try it!? PS (Tip): Once you receive your glasses--If you have difficulty with "reading" or distance only vision - it's a safe bet that you may need to adjust your glasses. There's 2 ways to do this: (1) Add stick on nose pads or adjust/replace screwed in nose pads -depending on how the glass frames are made (muukal usually ships a repair kit for free with each order that includes a tiny screwdriver and a set of stick on nose pads - WOW) (2) Use hot water to adjust the earpieces. There are YouTube videos on how to do this safely. Generally, this fixes any problems we experience (the whole family uses Muukal now!), but again should there be a problem this doesn't fix- they're hassle free about refunds or correcting the problem.

The prescription glasses were exactly as shown. The service was also excellent! I highly recommend shopping at Muukal!

Honestly, I just checked out tiktok reviews before I made my purchase but after making the purchase. I had the suddenly thought to check out reviews about MuukalOptical somewhere else on the internet and they weren't good to say the least.. and truly that got me scared, I thought I'd had been scammed. However that wasnt the case, my glasses arrived a few days ago and they're perfect. They [the glasses] have everything I requested and for a reasonable price. 2 for like 100 dollars is an amazing deal. I love that they offer different colors for transition glasses. That's so interesting, other places just offer Black, so being able to have pink transitions is definitely a game changer.

Really quick service and lovely glasses. I bought 2 pairs

Great price and glasses

Very carefully packaged. Right prescription. Glasses are true to the image on website

I ordered three pairs of glasses, and all three were unwearable. The prescription was severely messed up. I worked with a service provider for the last few months and finally got 1 pair, but according the the provider, the company will only replace one pair. Doesn't make sense, but I'm so done trying to communicate. Sadly, not worth my time to continue trying to explain to the Muukal. Never ever again... So apparently after Muukal's reply, it is apparent that I need to explain fully. Why am I wasting my time??? I guess because I did put my name on my review... So here goes - I did provide the correct prescription originally, and I sent a screenshot from your (Muukal's) email of my order confirming that. When you asked for the prescription again, I accidentally sent my husband's and immediately told you that was a mistake when you said it was different. So, yes, that was my mistake but it was not the prescription I sent in my order... I even had the eye doctor send me the prescription again (your request), which I did send to you AGAIN since you wanted a paper prescription. Then you said that my PD was wrong after you had me take photos of myself in the new glasses and the pair I wear. Because the process was spanning a significant amount of time (mostly my fault), I did have another eye appointment that showed that my PD was, in fact, correct. That was why I sent the new prescription! AND, I told you that it was a new prescription from the eye doctor. I would have been happy with the very first prescription as I am wearing a pair of glasses right now with that prescription that work perfectly fine. So all of your reasons were that I didn't send the right prescription (which I did -go back and look at the thread) and that my PD didn't work with the glasses I ordered. My thought is that if my PD wouldn't work with the glasses, why would you all make them in the first place? The pair that you did send worked fine and the frames are larger than the three I ordered. Regardless, all I wanted from the get go was to send back these three pair (still sitting on my counter) and receive three working pairs that I paid for and with the prescription that I sent with the order. I cannot believe that you asked how was this your mistake? Maybe a language barrier? I don't know but I'm 56 years old and this issue has taken up way too much of my life. Muukal, your glasses didn't work. I just wanted them fixed, but you would not honor your product. Bottom line.