MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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customer
The company has worked really hard to make everything right with my order.
Response from MuukalOpticalSep 7, 2024
Hello, Could you please send us the original prescription first? We will try our best to solve the problem for you, please don't worry
Delia
Loved all my glasses have a great selection got them in appropriate time will continue to buy more !
Dan
For 3+ months Muukal has been jerking me around, Now with my dispute I filed via paypal...they made my progressive lenses wrong (I ordered 3 different pair and none of them I can read out out the right eye), Muukal will not make me new lenses. They low balled my refund offers ($80), Wil only give full amount if I ship them back, with the customer paying the return shipping and customs fees from the USA for their DEFECTIVE lenses. Return shipping will be about $90 on a $164 order. (My order #12405163124). AVOID THIS COMPANY!!! Muukal will not send a prepaid shipping label to pay for the return of glasses with incorrectly manufactured lenses. Repy to Muukal: I ordered progressives because I need them for both near and far vision. I could not see near vision from the right eye with any of the 3 pair of your subpar progressive lenses, so in order to determine if my script was correct or your incompetent employees made my lenses wrong, I asked Muukal to make me reading only glasses, (I stated that to customer service that it was a test) once those readers arrived, I found I could read with them through BOTH the left and RIGHT eye, that proved that the script is correct and that Muukal messed up making my original progressive lenses that I am still in need of and Muukal continues to ask stupid questions and drag out giving me a refund as it is obvious they do not want to make me new progressive lenses or refund me in full by paying for the return shipping due to their mistake
Response from MuukalOpticalSep 6, 2024
Sorry, could you please tell the truth? You purchased progressive glasses and told us you needed a pair of reading glasses later . After we sent the reading glasses, you said you needed progressive glasses again. So, what do you really need us to do?
D W.
I have tried to contact the customer service department twice via email and have received no response in regards to my order. Received spectacles but the lens did not work for me. Emailed two times in regards to if my prescription was input wrong and how much it would cost for replacements, but there have been no emails replying to my questions.
Response from MuukalOpticalSep 5, 2024
Hello, we have replied to all of your emails. Are you sure it's because we didn't reply? In our opinion, it seems that you did not reply to us, and we are very sorry
Drew Z.
I am very impressed with the quality and aesthetic of the frame. The lenses are also great. I will be making all my purchase from Muukal going forward.
Adrien C.
Muukal have amazing value and latest styles. All their frames which I own are TOP quality. I own three pair.
Mem R.
I'm still gobsmacked that I got three pairs of glasses for ~AUD$180. With my prescription I've rarely paid that amount for just ONE pair; I'm over the moon. The frames I picked are all fun, having this much choice each morning is such a delight. I'm so grateful.
Alda Craig C.
Very satisfied with my glasses and they fit so well. Love the price. Thank you. Will definitely buy them again.
