Cindy
Abysmal customer service
I ordered and received 6 pairs of glasses. The frames are nice and the prescription was accurate. I ordered 1.74 ultra-high index lenses on all of them. The only problem I had was with one pair of glasses; the lenses were very thick. Just one pair. So I contacted the company. The customer service rep rudely informed me that the reason my lenses were thick was because they were VERY LARGE. (This was on a frame that was listed as XS on their web site.) Because my other glasses had similar or even larger lenses, I asked for clarification, which resulted in the representative becoming even more insulting and condescending. After several increasingly disdainful emails, the representative said I could either order glasses with smaller lenses or take a $50 refund. I took the refund rather try to deal with them further. I think this was probably a simple manufacturing error that could have been easily resolved rather than antagonizing me to write this review. It is truly a shame because I like their glasses. Edit: I took the glasses to an optician and verified that they are not high index 1.74 lenses. If the company sends me glasses with the lenses I ordered, I will send these glasses back and pay their refund back to them.
Response from MuukalOpticalJan 31, 2025
Hello, we have received your bad review and we have tried our best to explain it. We have also refunded the money for this pair of glasses, so what else do you need us to do for you?