Rin
Ordered during buy 1 get 1 and they…
Ordered during buy 1 get 1 and they refunded without any reason.
Response from MuukalOpticalJun 10, 2025
Hello, please tell us the order number. We don't know who Rin is? Thank you

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Rin
Ordered during buy 1 get 1 and they refunded without any reason.
Response from MuukalOpticalJun 10, 2025
Hello, please tell us the order number. We don't know who Rin is? Thank you
Maduch T.
Just as another customer wrote, glasses broke in 2 days! Would not let me return other glasses for full refund. 0 star
Response from MuukalOpticalJun 10, 2025
Sorry, please tell us the order number. We cannot find the customer Maduch Takoda
JOAN W.
My first package arrived slit open and empty. 'i suspect custums. They quickly remade my order at no extra cost, Both pairs had all the bells and whistles, transitions, photo sun (or whatever that is called now. I especially want to praise Lisa in their customer service departmet.
customer
They were made to my liking.
Ilona
Fast turn around and glasses are great
Susan D.
I received my eyeglasses this past Saturday. I’m giving a four star review because of the length of time that it took to receive them although I do understand that you have to make sure that the prescription is right and then I do appreciate I also am only giving a four star review because the frames are very flimsy not very good quality of the frames but for the price they were perfect. Thank you for me allowing me to do business with you all.
customer
I love the fit and look of my glasses.
Alma
I was skeptical, but the deal was so much better than what I would have had to pay at my doctor's office. I went ahead and purchased my glasses. I got the progressives and I was also curious about how those would be because I had never had bifocals or progressives. My eye doctor also told me that if I went through a different company they wouldn't be responsible for any other things that maybe wrong. When the glasses came in the mail, I tried them on and they were absolutely perfect! All three pair! I could see!!!! I had been told that progressives would be different to look through... And yes they are, but they are also the same as going through your regular eye doctor. There was no need for me to go to the eye doctor at all. This is an amazing company, I should have gotten sunglasses as well. I am going to make another order for sunglasses, but I always lose my sunglasses lol. I'm definitely making other orders because their frames are awesome! I highly highly highly recommend this company!