MuukalOpticalReviews of muukal.com

I got 3 pairs of glasses. One arrived with broken lenses; one arrived with a VERY small close-up reading area in the progressive lenses; one arrived with nearly perfect workmanship.

Love the style and fast shipping

I bought three pair of glasses all three are lovely looking and they do match my prescription I will probably be buying more thanks

Well packed and received quickly.

All is good, one pair was broken, but I was able to fix it with the tool

I've ordered several times and never had an issue until this last set, not only are they wrong compared to the previous order they aren't even consistent to each other. And now support is giving me the runaround in doing a return or refund asking for a prescription for Readers which are a default option on the site. I'm pretty sure I'm looking elsewhere from now on based solely on how support is acting. Edit: this reply is what I'm talking about, this isn't support, you ground the lenses wrong, the two progressives don't match each other and the one reader doesn't match the previous readers. And instead of giving me information for a return or refund you're going on about a prescription for readers, getting caught up in this loop of demanding a prescription for something that isn't a prescription problem it's a quality control problem the glasses don't match each other. Instead of trying to resolve that you're pushing back on even TRYING to fix this.

Two of the pairs were out of focus for me, and when I put a text through to support I have not received an email back as promised within 24 hours

I have ordered from another online company and it took them 6 weeks to get my glasses, Muukal took exactly 12 days and it shows the progress of your order. From the moment you hit send, its giving updates! And I love my glasses!