FSA
Great prices but shoddy products and…
Great prices but shoddy products and even worse customer service. My brand new eyeglass frame cracked and my lens fell out while I was driving. Asked Muukal to replace them. Have to say I confused matters by asking them if they could add a bifocal element on the replacement pair which they said would at an additional cost of $20 which I agreed to and sent over by PayPal. They claimed they never received the money so I asked if they could just replace my glasses with an identical pair (no bifocal added) as my original. Never heard back from them.
Response from MuukalOpticalSep 21, 2025
Sorry, you have been claiming to have paid $20, but we have presented the payment records, and apart from the order, you have not paid anything


