customer
Absurd privacy invasion request for return, ended up with no refund
I ordered 3 pairs of glasses from Muukal Optical, and they were not of good quality. The frames were heavy, too wide, and I wanted to return them. Muukal's customer service was terrible! They wouldn't provide me a way to ship the glasses back, and then when I told them the frames were too wide and heavy, they asked if I would take a photo of myself wearing them. When I told them I would not agree to that due to privacy reasons, they were rude and argued that they needed the photos to verify that the frames were too wide for me. This request is absurd. I won't be ordering from this company again and will just throw the glasses away.


