pat
The glasses are a bit loose I do love…
The glasses are a bit loose I do love the frame colors. My one lens seems crooked, cant use my progressive right

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing8,133 approved reviews, newest moderated first
pat
The glasses are a bit loose I do love the frame colors. My one lens seems crooked, cant use my progressive right
Phil
Overall I feel my experience with MuukalOptical as going smoothly and I received my glasses in good order. The only problem that I see is that the prices are in American and me being Canadian the cost is not known until checkout. It would be nice if this could be rectified.
Bel B.
I've checked yet again, the prescription was correct, but these progressive lenses are unusable. The reading zone is so small and low I have to hold items to my chest and tilt my chin while straining eyeball direction down. Instant headaches. Completely useless. Terrible service. Terrible glasses.
customer
Horrible experience. They want me to pay $50.00 plus shipping to return glasses because the prescription is wrong. I will never deal with this company again. Stay Away!
customer
The prescription is not correct in the glasses. Would love a refund but the customer care is not the best from your company. This company has the worst customer care i have ever experienced. Such a mistake ordering with them
Response from MuukalOpticalFeb 19, 2026
Sorry, your prescription is the easiest prescription. We suggest you consult your optometrist first. Thank you
Teresa F.
I received three prescription eyeglasses, which fit fairly well, but the vision was very blurry. I worked with the customer service department for two weeks adhering to their every request. After receiving final word on the correct PD number, customer service still refused to remake the glasses or make it right.
Response from MuukalOpticalFeb 19, 2026
Sorry, the PD you filled in was 63. After testing 2 weeks later, you said the PD was 64. To be honest, there is basically no difference between 63 and 64. The problem is not PD, but other aspects. Of course, we are willing to remake it after finding the real problem. Thank you for your understanding and patience
CHIC F.
Totally love my new pair of eyeglasses. Frame is chic!!
Daphne
My order 22601611935 The black frame is so defective. This can not be bent to straighten out. Im so disappointed. Id like this pair to be replaced. The hinges on my right side doesn't even fit flat.