Leslie G.
I can not see out of any of the…
I can not see out of any of the glasses, I need to return all 3 pair and do not know how to do that, so I would like some direction. Order # 12604255893

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Leslie G.
I can not see out of any of the glasses, I need to return all 3 pair and do not know how to do that, so I would like some direction. Order # 12604255893
Susan L.
Very efficient!
Emerson
I was really skeptical about by glasses online, before I would spend $500+ for glasses here in NYC. But I was in between jobs and had limited money. So I saved $129 got a free eyeglasses prescription and got 3 glasses from Muukal (2 regular glasses and 1 shades). It took about 2 weeks for my glasses to come (1 week to make them, another to travel overseas to their warehouse in Texas then to my house). I put on the glasses and was impressed by the quality of all 3 lenses. I will never buy in store glasses again. Thanks Muukal.
customer
I loved this company at first I have had many orders, but they are all breaking in some way. My last order two snapped in two weeks Iv contacted the company many times no response at all. The cream pair arm dropped off, they did send me similar one but plain glass ( I’m blind as a bat ) no good to me I sent msgs re thus no response again. It’s a shame but the last order final straw. I have pictures of all broken frames there’s 6 but not sure how to upload them.
Response from MuukalOpticalApr 26, 2026
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. [email protected] or (256) 668-8891 or (571) 210-5658 or (513) 666-8835)or (513) 666-8826 via chat on our website, or on social media with your order number and we would be happy to assist you. (Sorry, we don't know who you are?)
customer
My glasses arrived late and shattered When I tried reaching out for a refund or a replacement I was told I have to change my review if I wanted to get my money back! DO NOT ORDER FROM THIS BUSINESS. they are unprofessional and unreasonable not to mention threatening and completely useless!!
CHARLOTTE ST. O.
Good Delivery. I like that every pair comes with a case and cleaning cloth as well as the extra little tools and nose slip cushions. Thank you
Amy De V.
I have purchased several pairs of glasses within this last year and i have to say 3 pairs of the 6 have a frame that has broken. So disappointed!!! I have no questions!! Glasses should last longer than 7 months. You have remade 1 pair of glasses that broke in the past, the repaired ones are one of the ones that are broken again .
Response from MuukalOpticalApr 26, 2026
Sorry, your orders include 2024 and 2025, and the latest ones are from September 2025. This means that all of your orders are over 7 months old. We have remade the damaged ones you mentioned earlier, so are there any further questions?
Johanna W.
Loved my glasses! Prescriptions were correct! They were cute and exactly as expected. They aren't top quality but seemed to be made well. Way better price than at optometrist office. I'll order again.