Elizabeth V.
What happens when things go wrong tells you the most about a company.
We bought what should have been a trust brand from them. The drill bits bent when we used them. I sent photos and an explanation. The whole situation was handled exceptionally quick and painless. The manufacturer took the remaining bits back and issued replacements for the complete order. Mutual Screw facilitated the whole process and made it easy. Everything was replaced in about a week back in February. Can't thank them enough. I've used them for years. Just ordered another 100 bits, but we are using their recommended brand as they are better. Thanks for always being quick and helpful.