Mutual Screw & SupplyReviews of mutualscrew.com

Not what I ordered. I ordered Hillman and received DeWalt - not the same screw.

Ordering process had some glitches - took a couple tries to get multiple items on one order. Items arrived a little later than expected (ordered on a Friday night, second day air, didn't arrive until the following Wednesday morning). Equipment matched order and did the job, although one of the pilot bits broke and had to be replaced.

Product was good and price was good. But website could use some work. Especially the search engine. For example punching in "drillco a-z drill bit set" will yield over 1500 results with the top results from alternate brand. You have to scroll down the list to find "26PC DRILL BIT SET A-Z" and several others that fit the search. Tip to grow your business: Fire your website manager/contractor and add google search to your website. Price was good and shipping was fast. Lots of specialty and harder to find items. I would try these guys again but doing business with them can be a bit frustrating. Overall my shopping experience was a "C" grade.

My order wasn’t sent out when it should have because the zip code didn’t match but no one contacted me until I sent an email asking about my order. A tracking number wasn’t sent until the day it delivered.

Great product, just over priced. Super rude on the phone when I called to get a tracking number.

The photo on the website shows the thread going almost the full length of the screw. What I received is screws where the thread length is a little more than half the length of the screw.

Did not receive the items I ordered. Received wrong colors and designs. If the items was out of stock which I understand during these times. I just feel like I should have been notified. Other than that good service.

As advertised. Prompt delivery. Will not be a repeat customer due to high shipping rates.