Mutual Screw & SupplyReviews of mutualscrew.com

I received the hat very quickly. It was larger than I expected.

The first order was great. The second order was lost somehow-- maybe my fault in sending in the order. The third order came in just fine. Thanks a bunch. Karen

Contractor changed at the request of the customer to tile the ceiling in the shower. When I returned to install the recess lights, no hole saw I owned would cut through that tile. I came across a 4 1/4" hole saw on this site, and watched the video. I must say, it worked exactly as shown, < 10 min. per hole, perfectly cut with no chipping. Very happy with this product, and should the need arrive in the future for a different size, I know right where to go.

Prompt shipping, very reasonable pricing, and excellent quality drill bits! All this with customer service follow-up. All I can say is that I am impressed and will be using Mutual Screw & Supply as one of my new "Go-To" suppliers for the kinds of products that they carry.

Ordered, shipped promptly and received just what I expected. With emails from company with updates for billing and shipping. Professional company. Provided hole saw is good quality, I will definitely use mutual screw again. Thankyou.

I received a e-mail invoice on the day I received my order. However, the invoice only showed 3 (three) items shipped and none backordered. I ordered 4 (four) drill bits. No explanation concerning the 1 (one) item listed on the invoice which was not shipped. I contacted Mr. Palese, my order contact person by e-mail the same day I received my partial order about 4 PM and the invoice explaining the issue. I got a reply back the very same day explaining that he would follow up on this when they open tomorrow. the very next day I received the drill bit in question in the mail. I immediately sent him a e-mail that I had received the remainder of my order. The remainder of my order was shipped from the Fulfillment Center on the same date as the original order. Just a small glitch that was taken care of immediately to fulfill my order. "That is Customer Service" !

My package arrived and was in perfect condition. Already installed and it works perfectly. thanks

Dave Kaplan was very helpful with knowledge and response to my request.