Robert T.
A shameful SCAM.
Absolute waste of time, effort and money!!! Firstly note how many reviews come from people offering their very first review on Trustpilot. Hmmm nothing fishy there...surely?! Refunds - If after discovering that said website doesn't deliver the goods. Requesting a refund will see your hard earned money, added as a useless credit on your Xray account and not sent back to your initial means of payment. Services - After purchasing two different services from Music Xray (so called as one can see right these scammers). I waited and waited and after what seemed like weeks. Which was if fact...weeks. Nothing had happened. So I thought I'd write to them and find out why paid services weren't forthcoming. "Give it a few more weeks," said Adam in Customer Services. He says that a lot. If fact that's his favourite saying and he includes it on every email correspondence he sends out. Of course being polite, one duly waits and after what seemed like weeks, which was in facts weeks. Nothing!!! Another email follows and Adam replies with... You guessed it. "Give it a few more weeks!" Eventually (after quite a few weeks/months) he agrees to a refund. But doesn't actually tell me it's in the form of a credit on my account. An account that is absolutely worthless and dormant. So dear reader. Wherever you are and whatever you do. DO NOT use Music Xray. It's a SCAM. And Adam & Mike. If you'd like me to take down this truthful account of my experience with your little scam. How about you wait a few more weeks and see what happens!!
Response from Music XrayAug 9, 2021
Hi Robert - I'm sorry to hear you're dissatisfied with your experience. To be clear here - at no point did we ever say "Give it a few more weeks!" (I'm not sure who you're quoting there, but that was never said by support in any of our emails). When you first wrote in on July 6th, you were immediately offered a credit for the submission that exceeded 45 days, which you decided to give more time. When you followed on July 29th, you were promptly issued a credit as promised in our 45 Day Listen and Response Guarantee. For more information about how our 45 Day Listen and Response Guarantee works, please visit our FAQ here: http://www.musicxray.com/faqs or feel free to reach out to our support team at [email protected]