Ashleigh V.
I am appalled by this company
I am appalled by this company - they are charging me twice a month 49$ - I have NO IDEA WHY? I cannot log into cancel - it’s says my email is recognised then I NEVER receive a forgotten password link and they continue to take cash out one day after the other and the only song this might possibly be for has only 10 streams so I am flabbergasted as to what they have me signed up for?!! I do not recall singing up for it - I have no emails regarding an agreement no log in but they keep taking my money. They don’t respond to customer services mails and on WhatsApp they say they’ve not done anything. - no help - they don’t give a crap that they are taking money without any authorisation. DO NOT DO ANYTHING WITH THIS COMPANY it’s is a scam and no one is lying in these reviews - it’s happened to me too! It is appalling and immoral trying to make money out of artists.
Response from MusicvertisingJan 17, 2024
Hello, We sincerely apologize for the inconvenience you've faced and appreciate your honest feedback. Our team has thoroughly investigated your concerns, and all the additional charges of $49 have been refunded to your account the same week we noticed the issue. We also want to address the login issues you've encountered. Our team responded to your emails a few weeks ago, and we're still committed to resolving any outstanding concerns. If you haven't received our email responses, kindly check your spam folder as a precaution. Should you need further assistance or clarification, please feel free to contact us at https://musicvertising.com/contact/, [email protected], or WhatsApp at +1 321 946 1650. Thank you for bringing this to our attention, and we appreciate your understanding as we work to ensure a positive experience for our valued customers. Best regards, Musicvertising Customer Service Team


