MusicvertisingReviews of musicvertising.com

Response from MusicvertisingMar 16, 2023

Hi there, Thank you for taking the time to share your feedback with us. We apologize for any dissatisfaction you may have experienced with our services. We want to assure you that we strictly adhere to Spotify's terms of service and do not engage in any practices that go against them. Regarding the rise and sudden drop in followers, it's essential to understand that there can be a variety of factors contributing to fluctuations in follower numbers, such as listeners unfollowing or deactivating their accounts, as well as the fact that streaming/following habits vary from person to person. Therefore, we provide our clients with average estimates for follower growth, and while we strive to deliver the best results possible, we cannot guarantee permanent followers. We appreciate your feedback and want to address your concerns. Please contact us through our website at https://musicvertising.com/contact/, via email at [email protected] or on WhatsApp at +1 321 946 1650. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingMar 16, 2023

Hi Jay, Thank you for sharing your feedback. We're sorry for the frustration you experienced with our service and to hear you're disappointed with the royalties report. It's important to note that streaming services typically provide reports on a monthly basis, and these reports reflect sales from approximately three months prior. This means that royalties may take some time to appear in your report. Additionally, the frequency of royalty payments depends on your distributor, so it's a good idea to reach out to them if you have any questions about payment schedules. Regardless, we want to assure you that we don't engage in fraudulent practices and never use bots or fake engagement in our campaigns. We take these policies seriously and comply with Spotify's terms of service. We'd like to investigate this matter further to understand what may have caused the nullification of the streams you mentioned. Could you please contact us directly with more information on this issue so we can address it promptly? You can contact us through our website at https://musicvertising.com/contact/ or via email at [email protected] or on WhatsApp at +1 321 946 1650. Once again, we apologize for any inconvenience you may have experienced and appreciate your feedback. If you have any further questions or concerns, please don't hesitate to ask. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingMar 16, 2023

Hi Mario, Thanks for taking the time to share your feedback. We apologize for the frustration you experienced with our service. We value your satisfaction and want to make things right. Please note that that we do not use bots or fake engagement in our campaigns, as it goes against Spotify's terms of service, and we take these policies very seriously. Regarding the drop in engagement you experienced, there are several reasons why this may occur, such as changes in Spotify's algorithms, changes in listener preferences, or changes in your marketing strategy. It's essential to note that we provide average estimates for results and cannot guarantee specific numbers, as it depends on the audience's discretion to engage with the content or not. I'm sorry to hear that you had a negative experience with our customer service team. We strive to provide excellent service to all our clients, and any behavior that goes against our company standards will be addressed. As for the issue with the credit card charge after cancellation, I want to assure you that we take billing concerns very seriously, and any errors will be promptly addressed. Please don't hesitate to reach out to us if you need any further assistance. We're always here to help! You can contact us through our website https://musicvertising.com/contact/ or via email at [email protected] or on WhatsApp at +1 321 946 1650. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingMar 2, 2023

Hi Eli! I'm sorry to hear that you had a negative experience with our service. However, I would like to clarify that some of our product are monthly subscriptions, and we make sure to inform our customers about this on many parts of our website, including the order summary where we also provide the renewal date. We take our responsibility to inform our customers about the subscription model seriously, and we are sorry if you feel that you were not adequately informed. We would appreciate the opportunity to address any issues you may have had and to work towards a satisfactory resolution. Please don't hesitate to reach out to our customer service team, and we will do our best to assist you. We value your feedback, and we're always looking for ways to improve our service. You can contact us through our website at https://musicvertising.com/contact/, email us at [email protected], or on WhatsApp at +1 321 946 1650. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingMar 2, 2023

Hi Jenny! Thank you for sharing your feedback with us. We understand your frustration, and we would like to clarify that we are committed to providing our clients with genuine organic promotion on Spotify. We strictly refrain from using bots or any other fraudulent means, as it goes against our values and contravenes Spotify's terms of service. Instead, we use programmatic native ads to promote your Spotify profile to individuals who have previously shown an interest in similar genres or artists. This is similar to seeing advertisements for products you've recently searched for online. Based on the information you sent us, it appears that Spotify removed two songs. However, these songs were never promoted through our services. Therefore, it's possible that another promotional service or individuals with negative intentions may be responsible for this takedown. As an artist, it's important to be cautious of online haters who may attempt to harm your career. We apologize for any confusion or miscommunication related to the targeting location. If this issue occurs, we suggest contacting our support team with screenshots, so we can promptly investigate and take corrective measures. Please note that resolving the issue may take some time, but we will work to rectify it as quickly as possible. Please don't hesitate to contact us through any of our customer service channels, and our team will be pleased to assist you with anything you need. You can reach us through our website at https://musicvertising.com/contact/, email us at [email protected], or on WhatsApp at +1 321 946 1650. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingMar 2, 2023

Hello! We apologize for the experience you've had with our company and any inconvenience or frustration it may have caused you. We take all complaints seriously and conduct thorough investigations to ensure the legitimacy and security of our services. Please note that Musicvertising is a legitimate advertising company that provides services to musicians and artists. We do not engage in fraudulent activities or unauthorized access to our clients' financial information. We highly value our customers' trust and take great care to protect their personal and financial data. Regarding your concern about views, we are not sure what happened because the platform doesn't share the data. And like any other platform, the engagement can be reviewed to avoid incorrect payments, so some views can be reduced during this revision. Whether this can be due to the when it receives an abrupt surge in views, it can be by any other reason even the content. Therefore, as we are compromised with your results, your views should be restored within a few hours or days. If not by the platform, our Customer Service can address it for you after the matter has been brought to them. We refunded you for one order that we couldn't complete due to the lack of content to promote. Unfortunately, we were unable to issue a refund for the $59 order due to a dispute. However, we offer a 30-day money-back guarantee for our services, and we stand by the quality and effectiveness of our campaigns. We acknowledge that there may have been some miscommunication or confusion regarding your account and the services you received. We would be delighted to review your account and address any issues that may have arisen, including any charges made to your credit card. Please contact us through our customer support channels, and we will happily assist you. You can reach us through our website at https://musicvertising.com/contact/, email us at [email protected], or on WhatsApp at +1 321 946 1650. Thank you for your understanding, and we hope to resolve this matter to your satisfaction and regain your confidence in our company. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingFeb 22, 2023

Hi Susan, We apologize for the inconvenience caused. Our customer service team strives to respond to all inquiries within 24 hours, but we understand that sometimes delays may occur due to high volumes of inquiries. We have assigned your case to our team, and we'll work on resolving your issue as soon as possible. Please ensure to check your email inbox and spam folder for any updates regarding your inquiry. We appreciate your patience in this matter. Best regards, Musicvertising Customer Service Team

Response from MusicvertisingFeb 22, 2023

Hi Muhammad, I'm sorry to hear that you are not satisfied with the service you received. However, I can assure you that our team is dedicated to providing genuine services, and we strictly prohibit the use of bots or any other form of fake engagement. Instead, we utilize programmatic native ads that target users who have shown an interest in similar artists or genres. Our system employs data on users' interests and past searches to create ads that are relevant and captivating. We prioritize complying with Spotify's terms of service and adhere to our values of honesty and transparency. If you have any specific concerns about the service you received, please reach out to our team, and we will make every effort to address them. Regarding your refund request, our system shows that your first order was placed over 30 days ago. Unfortunately, our refund policy doesn't allow for refunds after the 30-day guaranteed refund period has passed. Thank you for sharing your feedback, and we hope to have the opportunity to demonstrate the quality and authenticity of our services to you in the future. Best regards, Musicvertising Customer Service Team