MusicnotesReviews of musicnotes.com

I want to purchase particular notes. But the page that complicates that I changed my mind. I don't want to leave my email address PayPal accepted. It's even easier to rate on. Trust you don't my bad experience. Bye guys, no deal.

I've been using music notes for years. I enjoy their extensive library and the ease of transposition -- however, when printing you have to be careful it doesn't revert back to the default key. In fact, everything has to go just right in printing because you've usually only got one shot to get it right -- and so many things can go wrong during the printing process. Music notes is aware of this because there is a giant tutorial on solving printer problems. Even so, I've had browser issues, garbled music, key reversion issues, etc. There is a question at the end: "Did your music print OK?" After 5 or so prints of garbled music and a totally useless message to customer service with screenshots, the rep responded by berating me for trying too many times and treating me like a liar/thief. He even got mad that I bought the music twice and had still not been able to print it. Anyway, after help from three people in my family, including two tech-savvy kids in their 20s, we finally got one version of the music to print through one of our phones. The other problem people have mentioned is that you can only see the beginning page, which is not too helpful as this page is often just the intro to the song, and you can't tell if the song changes key later or the level of difficulty it might get to. (They rate songs for difficulty, but that's rather subjective.) Customer service is hit or miss. The last exchange I had was so bad it prompted me to write this review. It could not have been any more condescending, disinterested, or unwilling to help. Even with screenshots, the customer service rep. asked me what was wrong, indicating he had not even comprehended or looked at my message but dismissed it out of hand. Even after I told him I'd bought the music twice because of problems, I got lectured for being unable to print correctly and given canned answers like "try another browser" DUH already on their tutorial. Now I just go into the experience knowing that I'm not going to get any help from customer service. My kids are my customer service and we actually have a saying in our family called "a musicnotes problem" -- which means a problem that is going to take you at least 20 minutes to resolve and involve a bit of frustration. I have given music notes plenty of extra money for stuff -- whether music hasn't printed at all, has printed in the wrong key (because of the default) and I hit "yes it printed OK" too soon, has taken subscription money but not really allowed use of credits, has turned into a song that looks nothing like the first page and/or changed key (sometimes several times!) so I've had to buy another arrangement. Also, the bombardment for the pro service and their surveys and such after purchasing is just so annoying and time consuming to click past. I just feel like printing music should be a simple process, and shouldn't come with all of this rudeness and drama. But yes, the library and ability to transpose is nice.

I've used Musicnotes for several years to purchase sheet music and always been happy with the quality of the music. The last time I logged in they were advertising their Musicnotes Pro, where you pay a monthly fee which includes Pro Credits to use toward "a title of your choice" each month. After reading the details, I decided that would be a good option and signed up. After paying for my subscription, I looked through their extensive catalogue of sheet music to decide which piece to get with my credit, but soon discovered that all but a tiny handful of the songs for my instrument are not included in the offer at all. I honestly couldn't find a single piece I can even use my useless credit for. When I contacted customer service they simply said my membership would also give me a discount on any piece that wasn't included in the offer, but no answer to why they are falsely advertising that Pro gives you a "title of your choice" when clearly that is far from the truth.

Not worth it. Have to pay separately if you want to have pdf to download with the sheet music you already bought. Then have to download separate app to play the sheet music.It has changed from what it was before and far more expensive. You can find better sounding music, with better arrangements to learn elsewhere. Youtube is better for learning, unless you absolutely need mediocre sheet music.

The music selection is great (and you pay for it), but customer service is POOR! It's not only that they're very limited in their ability to actually help customers resolve issues, they also seem to treat customers like they're stupid along the way. I think I'll look for other online options to purchase music. (By the way had bad experiences on online chat AND calling in). Music Notes Customer Service Staff, please know that even if you can't accomplish exactly what a customer is asking for, a little empathy goes a long way! :) I would lead with this in the future.

First time I downloaded a chart I was able to buy one copy in a key I desired and that was great. Second time around I wanted a different version of the same song and the program wouldn't let me buy just one copy; I had to order 5 of them and thus pay for 5. I needed only one. Also I couldn't transpose it into the key I wanted so I feel like I paid way too much for the product that I don't need. I needed the chart so I had to purchase it regardless. Not happy.

I ORDERED 4 SONGS LAST WEEK AND AFTER ONLY BEING ABLE TO VIEW THE FIRST PAGE, WAS EXTREMELY DISAPPOINTED THAT THE MUSICAL NOTES WERE TOO HIGH FOR ME TO BE ABLE TO SING. HAD I BEEN ABLE TO VIEW THE ENTIRE SONG I WOULD HAVE KNOW THAT. WASTED THAT MONEY!!!!!!!

Was really irritating to use because after I already paid for the music it cost me just as much to print it out again. Makes no sense, just tying to squeeze money out of me.