Miyla B.
The site is slower than molasses?
The site is slower than molasses and often won't load the music I want to look at. Don't waste your time with this site!

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Musicnotes (musicnotes.com) has 633 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Video & Sound · Union, New Jersey
Excellent

Video & Sound · Bellmawr, New Jersey
Excellent

Video & Sound · Loudoun County, Virginia
Excellent
Video & Sound · South Jordan, Utah
Excellent
Showing 96 reviews with 1 star · Clear filters
Miyla B.
The site is slower than molasses and often won't load the music I want to look at. Don't waste your time with this site!
Jenny
When I went to the order summary and clicked on the link to print the music, nothing came up----it said to scroll to the bottom and I did and there was no music. When I contacted music notes "support" he said refresh my page. I did, had the same issue, emailed again and they responded back saying "I had no problem accessing the music, you must've been on the wrong page---here it is" HA! that's almost funny. Really? the support team for the company had no problem accessing the music from their computer? -----cuz i was talking about not being able to access it from MY computer. uhhhhh Dear Music Notes, a bit of common sense business suggestion, instead of blaming the customer---maybe let them know what page they need to be on? I am pretty computer savvy, and while its definately a possability that i could have been clicking on the wrong "click here to print music" link----on the wrong order summary page, its never good business to blame the customer.
Robert F.
This has been going on for years with company. Why they can't solve this consistent problem is a testament to lousy programming and ultimately poor customer service. Is there not anyone else in the music universe who can provide decent transcribable sheet music. Hello!
Hannah R.
I HATE this website it is absolutely horrible. I payed for my music and then it wouldn't let me print it or access on any other device. I should not have to download several apps in order to get my music and even then I can't print it and write on it! Unbelievable!! I will never EVER use this website again and the worst part is I can't even get my money back. No one should ever use this site if there a respectable musician. Worst site ever absolutely hate it! I HATE IT.
F.
Bought 4 pieces of sheets music here. From that I could print out only 2 of it. After contacting support I got standard text and offer to buy more. Software is buggy and support is ignoring the complains. Better look for alternatives! I didn't ask PayPal for return because 10 € it's not worth the work. For me: never more!
rks
Purchased sheet music for Sinding's Rustle Of Spring. Spotted a few inaccuracies. Musicnotes acknowleded theere were errors but did not refund, but only offered to reprint the sheet music at my own cost. (However Paypal refunded).
Renee C.
I ordered 2 pieces of music from this site and they double charged me for 2 digital copies. Then they told me I will not get any hard copies which I originally ordered and I addressed the fact that I did NOT have a working printer. I had to pay another $12 JUST TO PRINT these digital copies making my total order combined $30. TO DO ALL THIS WORK MYSELF WHY IN THE WORLD DIDN'T I ORDER FROM ANY OTHER MUSIC SITE???? PPL PLEASE SAVE YOURSELVES SOME TIME AND MONEY!!!!!!
B. H.
After purchasing a son on this site I tried to print it. Only 1 out of 4 pages were printed (though I could see all 4 on my computer). I checked to see if my settings were wrong, nothing to find. I checked the FAQ on the musicsite, no help to find. I send an email as live chat were not available, no answer. The website only allows one print per purchase, so in order for me to print the last 3 pages they want me to purchase the full song again!!? They offer no guarantee of me being able to print the last 3 pages after a yet another purchase, but at the same time they can not help me getting the last pages. All in all - really lousy service They will take your money, but they do not offer any service.