Music DirectReviews of musicdirect.com

Ordered an Ortofon 2m mono. They took several weeks to ship it and when they did, I ended up needing to leave town for a few days on a last minute business trip. Scheduled FedEx to hold the package until I got back. On the day I got back and FedEx was supposed to deliver it, Music Direct ordered it back because they thought my paying for it and not picking it up was “fraud” somehow. I still haven’t even gotten a refund for it. It’s been a month since I ordered it and I still have no cartridge and am out $398.

Just went to buy something in my cart.... they raised prices almost 25% to nail Christmas shoppers. Old price was on my screen from yesterday and went to purchase, BOOM up $50.... I took everything on my XMas list from them off.... This includes clearance items they jacked up pricing. LOL Buyer beware!!! Sad.... I liked them...

I ordered a customized dust cover for my turntable a few years ago. They sent me a template to show where I needed cutouts for cables etc. For the dimensions I asked for details on how to measure the length and width and height. Well when I received the item, the cover was very tight; meaning that to put it on, most of the time it will contact the platter or tonearm. Recently I noticed that my tonearm's tracking force was 3 grams rather than the 2 grams recommended for my cartridge; this can only be explained by the cover banging into the counterweight, and moving it forward. For a relatively expensive customized product, which cannot be returned I would have expected much better attention to detail. No reply to my complaints. Unfortunately I spent thousands of dollars prior to this, which I would rather have given to a reputable business.

I just recently ordered 4 vinyl records from Musicdirect online and haven't received 3 of them, it's been 18 days now and still never shipped. At the time of purchase all 4 items were "in-stock" and its availability stated "ships 1-2 days" but this was not the case whatsoever. I followed up everyday and the status of these items frequently changed day-by-day from "in stock" to "out of order" or "awaiting repress" then back to "in stock - ships 1-2 days" however my items never shipped. The one item I did receive arrived after 2 weeks which was way later than I anticipated. I talked to a rep on the phone and he assured me the 3 items would ship no later than 2 days. It's been 2 days and no word at all. I just sent them a message online explaining the situation and currently await a response. My advice: Find a more reliable company for your music needs.

Danny Tompkins was the sales rep helping me out.. the guy is completely unprofessional, showed no eagerness to help and quoted me a price and it did not honor it. I would stay away from this place at all cost.

Received a vinyl record with an off center press on side D(unplayable) and they expect me to pay for return shipping. Not only that, but they were not very nice about it on the phone and even said, "if your expectation that every time you receive something from us that doesn't meet your standards, you get to return it...please don't order from us". It felt like I was being scolded. They claim "vinyl records are an imperfect art form" and I should expect defects like this. After the scolding they told me they would do a one time return for my money back as long as I don't order from them any more. I returned the item and I have not seen my refund. I am amazed at how terrible customer service is from these guys. It is a real shame because it seems they are doing everything else right. The bad attitude is a deal breaker for me.

I order 9 albums. all vinyl records. Only 6 received and 3 are out of stock. 4 out of the 6 are not working good. Very bad recording. Music stops and "jumps" all the time. I called for an exchange - They can exchange but WONT send a return label! They refuse to take responsibility and want me to pay for the return, without guaranteeing it will work the next time.

They were quick enough in charging my credit card for an item that never arrived. I tried emailing, calling, ect... nothing. All you get when you call is that their office is closed. Buyer beware, scam artists are now wandering around with your credit card information. This matter was only resolved from my credit card company. Look elsewhere for your audio needs.