Music DirectReviews of musicdirect.com

Poor service. International buyer beware and don't lose your time with this store. Have my order cancelled with discriminatory shipping policy. Keep your product rotting in your shop for your perfect qualified customer.

Giving one star because zero stars isn’t an option: 1)website said orders before 2pm are shipped same day. I placed my order at 4:16 am Tuesday morning, and two days later my $2200 speakers are WHO KNOWS WHERE? Looks like they’re still at Music Direct… FedEx doesn’t have the shipment although I was given a tracking number. They’ve made a label and that’s it. So much for “same day shipping on orders before 2pm”! I’ve called them numerous times and either get a rude representative, or someone who makes a promise the company doesn’t keep, 2)”free shipping on orders over $49” yet they charged me $75 shipping on a $2,200 order and SAID they would refund the shipping, but again… two days later NO REFUND. I hear “Covid”, “weather”, “blah blah blah” but why not take the same day shipping guarantee OFF THE WEB SITE if Covid-19 has been with us over TWO YEARS …. And the “weather” wasn’t an issue on TUESDAY when the order was supposed to ship. One excuse after another. When they open this morning, wonder what today’s excuse is going to be?

I have purchased a number of items from Music Direct over the years. I have never had an issue. I purchased an open box Clearaudio strobe. The disc is warped, there were no materials included and the spine of the jacket was badly split. I sent pictures and was offered a measly $10. Alternatively, I could return it at a cost of $30. Some retailers stand behind their products; Music Direct obviously does not...

I am giving one star because there is no zero star option. I ordered a turntable for my son for Christmas and the glass table came badly broken. Sent a photo ASAP and was told I would have the replacement. It took multiple follow-ups and 7 weeks - and they sent the wrong part and they have no solution other than getting a refund after 3-4 weeks or waiting for them to try to get the right replacement in 4-6 weeks. To add insult to injury, manager was beyond rude, speaking loudly over my voice to tell me it’s my fault. Crazy...

Horrible customer service, sales rep Josh should not be in customer service. When is it ok for an employee in sales to totally disregard a customers need and then hang up the phone on the customer and would not complete the order he had in front of him all because the customer prefer to pick up his order which the company allows rather than have the order ship. Why are you dealing with the public if you are an irate person and you do not have any patient to talk with buying customers. This type of behavior will deter new and existing customer from purchasing with the company, and the sad part about this bad experience is that the company gets another bad review which hurts the company more than the sales guy Josh.

I placed two orders of vinyls. A few of them were not available but the website said should ship within 3-7 business days. I wrote them twice to check on the shipment date. I was told to be patient although it has been over a month. The other order, items finally completely "shippable" after 4 weeks, I kept writing them to ship. No response. I don't they are interested in customer service at all. Will bring my business elsewhere.

Bought a $3000 phono cartridge, smug little angry people it seems. You would think the sales guy would have some interest... Like pulling teeth to get info, totally uninterested. Sorry my 5k purchase bored you being I am a woman I guess. @#$%hole. The ONLY reason I went through with it is being the zero percent. They know this, why they do it. Not a secret, look the countless reviews up. Funny you cant leave a Google review.... If I could have done it elsewhere, I absolutely would have. They just leave you with that grease-ball used car sale feeling. Notice I didn't name the phono cart? I wouldn't dare want that beauty to get mixed up with these folks in any way. My point is go somewhere else, even if for a little more money(which is never the case, the usually are the most expensive too.... imagine that). They cornered the market we audiophiles loved and now treat it like a sweat shop. To prove the point, I know a major record store owner. JUST start dealing with them because they punish you on cost, stock and timing of stock with MOFI and Analogue productions if you don't play ball because they are part owner now. Ever wonder why you see some people have a SE copy of Mofi and you cant find it anywhere else? That is why. So "F" this windbag company, spend your money elsewhere. Only way smug arrogant asses like this learn.

Just cancelled order with this retailer. Waited 10 days for prefer to be shipped. Took 3 calls to get an explanation why. Reason billing address different from shipping. No offer of service recovery for inconvenience. Could have taken off 10% from $150 purchase. Thoroughly dissatisfied with this retailer. WOULD NEVE RECOMMEND THEM TO ANYONE.