Music & ArtsReviews of musicarts.com

Great price, fast shipping. Had a slight disconnect on shipping notification however customer was very responsive and resolved quickly.

such a looting company ,customer service says one thing and local shop another .Due to this unprofessional company i lost around $800 for renting my sons bass.Never rent from them if possible .Rude customer support (not all of them though),

I could be completely misreading the situation, but based on my brief encounter with the staff at this location, I would not rent from here. I called ahead to confirm they had a viola available—the gentleman I spoke with was very polite and helpful—and rushed over with my daughter after soccer practice, hoping to arrive before closing. We got there 10–15 minutes before 8 PM. As we pulled up, we saw two employees: one behind the register and one on the sales floor. The woman on the floor looked directly at us through the window, threw up her hands, and appeared to mouth something that resembled obscenities. Her gestures seemed to suggest we should “get the f* out,” though I admit it’s possible I misinterpreted her body language. Or maybe they were just lip-syncing to some hard rap music? Either way, the interaction felt hostile and confusing. I left without entering the store. And look — I understand how frustrating it is for a customer to come in 10-15 minutes before closing but it still doesn’t justify the behavior.

I ordered a sax stand on 8/2. Website said it was in stock and I got an order acknowlegment. Since then total silence. I cannot get through on the customer support line. I have written them an email. I hope they will respond.

I ordered a mute online. It hasn't come after 2 weeks, though the website said it was in stock and would take 3-5 business days to ship. I called the customer service number and was on hold for an hour. I sent email, heard nothing back. These guys are terrible. Buyer beware!!

This is for Music and Arts actual website because the store itself in Selma TX was helpful. Customer service on Music and Arts is HORRIBLE. I sent an email and I called no response. No one ever answered the phone. I was told leave your number and they will put you in que. They literally called back a week later! Also they never sent an email conf that my instrument got sent the store. Luckily, I called the actual store and they helped me out. I was going to leave this review on their actual website but there is not where to put anything other than on the item you bought which we shall see if its any good.

I rented a clarinet from Music & Arts for my child’s school year. The rental itself was fine, but trying to cancel it has been needlessly difficult. There’s no way to end the rental from your online account—you have to send written notice and then wait on hold FOR LITERAL HOURS just to get a return authorization. The process feels outdated and intentionally inconvenient, especially now that the school year is over and we simply want to stop being billed. It shouldn't be this hard to cancel. I won’t be renting from them again, and I’d recommend other parents be cautious and keep records if you do.

Absolutely horrible company! I have an account set up with my banking info, and after MULTIPLE calls to customer service, they keep sending me paper letters about some outstanding balance and threatening collection. They don’t seem to know what they’re doing. Should not be in business.