Bekka
Very Helpful
Questions get answered in a timely manner
Response from MuselyDec 10, 2025
Thank you for your review! :)

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Bekka
Questions get answered in a timely manner
Response from MuselyDec 10, 2025
Thank you for your review! :)
Deniece
Customer care was excellent
Response from MuselyDec 9, 2025
We are so happy to hear that you were so pleased with our Support Team! Thank you for sharing your positive review. :)
Deborah
Great customer service rep. She answered all my questions and handled my case with the best outcome. If I had to request improvement, it would be to have customer service available 24/7 to account for different time zones. Thankyou again!
Response from MuselyDec 9, 2025
We're happy to hear that our Support Team agent was so helpful and effective. We appreciate your feedback regarding 24/7 availability, we will pass it that insight along to the appropriate team. :)
Brooke N.
This will be the beginning of my third month using the anti-aging cream gentle formula. Surprisingly, I can already see a difference in the clarity of my face! Also, the gentle formula has never made my face red,painful ,itchy, or peeling! I love it! Excellent app, delivery, and company!
Response from MuselyDec 9, 2025
We're happy to hear that you're seeing positive changes with The Anti-Aging Cream! We are so glad the gentle formula is working well for you without causing irritation. Thank you for your excellent feedback on our app, delivery, and Musely. If you ever have any questions, feel free to let us know! :)
Billie T.
Loving my results and great customer support! This is the only product that has helped my skin look smoother and more vibrant. Thank you!
Response from MuselyDec 8, 2025
We're so happy to hear you're loving your results and that our Support Team has been helpful! Feel free to let us know if you ever need any help! :)
Martha S.
Not only are Musely's products life changing, the customer service is parallel to none! Highly recommend.
Response from MuselyDec 8, 2025
Thank you so much for your wonderful review! We are always here to support you on your journey, and we’re grateful to have you as part of the Musely community.
TMZ
This company wants you to like their products. You have access to a doctor for questions and concerns as well as an e~nurse for check ins. They will work with you to formulate based on your needs and/or if you have any side effects they adjust accordingly. I’ve been a patient for 3 years. I’m 60 and people think I’m in my 40’s, literallly.
Response from MuselyDec 8, 2025
Thank you so much for sharing this! We’re thrilled to have supported you over the past three years. Our doctors and e-nurses love helping you find the right formula, and it’s amazing to hear you’re getting such great results. We’re so grateful to have you with us.
Neelima
Very helpful customer support. Resolved my issue pretty quick.
Response from MuselyDec 8, 2025
Thanks so much for your review! We're glad our Support Team could help and get everything resolved quickly for you. We’re always here if you need anything!