Carolyn W.
Happy but new customers would benefit from assistance before ordering
I’m looking forward to receiving my products. I wish they were a little more hands when choosing my initial products. I had to choose my product first and then a doctor reviewed my order. I would have like to have chosen the products together as I had missed an important product that is key to my skin issues and added it after. I happen to have seen an ad which brought my attention to it. All in all, I’m so glad they offer what they do but a little more hands on for NEW customers would be super helpful and then continue online afterward.
Response from MuselyFeb 9, 2026
We appreciate your feedback and are glad our offerings meet your needs. We acknowledge your suggestion for a more guided initial product selection for new customers. Your experience is valuable, and we'll consider how to improve the onboarding process to ensure everyone finds the right products for their concerns. Thank you for your review! :)




