MuselyReviews of musely.com

3.92,216 reviews
Salons & Clinics

Musely

About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Musely reviews

Showing 138 reviews with 3 stars · Clear filters

Chris
Nov 16, 2025
One thumb up, two down
The Anti-Aging prescription works very well. If I was just grading it, the score would be higher. But the cleanser doesn’t clean my face well, especially when I wear makeup. Cerave is less expensive. Most moisturizer mixed with sunscreen doesn’t feel moisturizing. It’s sticky and takes a long time to dry. Makeup doesn’t spread easily or evenly. I should’ve canceled both of these two items after the first order.
Response from MuselyNov 17, 2025
We’re glad to hear The Anti-Aging prescription has been working well for you! We are sorry to hear The Cleanser and The Day Cream didn’t meet your expectations. Since The Day Cream in a mineral based SPF, applying it in patting motions and mixing with a moisturizer is recommended. If you ever need any help, please reach out to us at musely.com/gethelp. :)
Cheryl
Nov 13, 2025
It was a frustrating experience
It was a frustrating experience. I had issues with the website and the products and there is no customer phone number to speak to someone for qui k resolution. After much hunting, I found an email so you then have to wait a day for a response and go back and forth. For this reason I am no longer a customer. They do have a nice variety of products that can fill a lot of needs.
Response from MuselyNov 14, 2025
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance. Please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much and we look forward to having the opportunity to assist you further!
Michael
Oct 31, 2025
Wanted hair growth it’s been only 2-3…
Wanted hair growth it’s been only 2-3 months but nothing yet?
Response from MuselyNov 1, 2025
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 3-4 months for our hair loss medications. We recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! You are also able to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
Deanna K.
Oct 28, 2025
No results, just new acne
Beware of the aging repair cream containing estrogen. I saw no improvement in my skin after 2.5 months of nightly use. But I did develop hormonal acne on my chin. I was not told this was a possible side effect. They deleted my honest comments on Instagram which is very suspicious to me. I stopped using it and canceled my script.
Response from MuselyOct 29, 2025
Thank you for your review! We're sorry to hear you haven't seen your desired results. Please reach out to your designated doctor for suggestions. We do not delete Instagram comments unless they go against Instagram or Musely guidelines. This includes excessive profanity, spamming of comments, and others.
Vv
Oct 12, 2025
I used Musely the dark spot for my…
I used Musely the dark spot for my forehead and both sides of upper checks. My forehead dark spot did get a little lighter but it’s still very visible . The dark spots on my upper checks have also lightened but I had to stop the treatment due to redness around my mouth - very sensitive. I only used as prescribed at night time . After 5weeks I discontinued using .
Response from MuselyOct 13, 2025
Thank you for sharing your experience with us. We’re glad to hear you saw some lightening in your dark spots, but we're sorry to learn about the sensitivity you experienced during treatment. We encourage you to reach out to your designated doctor at Musely as they can help adjust your treatment plan or offer guidance to minimize irritation while continuing your progress. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance. Thank you so much and we look forward to having the opportunity to assist you further!
Rita S.
Oct 8, 2025
Pricey
Pricey. The product I ordered didn’t work. I have credit I can’t use.
Response from MuselyOct 9, 2025
We're sorry to hear you didn't see your desired results! You can message your designated doctor if you wish to discuss possible solutions.
Jerri M.
Oct 8, 2025
good but pricey
I like their products but they can be a little pricey when you have four or five of them that you buy at different times so you’re constantly getting stuff in every month at different times and that can be a pain and expensive. I don’t like how if you have a question you have to pay for it. I think that’s really weird too bad. They can’t offer you like a bundle. I have six of the prescriptions and it just got to be too expensive so now I just have one their products do you work though
Response from MuselyOct 8, 2025
Thank you for your review! If you'd like, you can change your refill dates so that medications arrive at the same time. This can be done within your account - instructions are available on our Help Center!
Linda C.
Sep 25, 2025
I absolutely love the anti-aging cream
I absolutely love the anti-aging cream, I can really notice the difference in my skin. Being smoother and fine lines have improved. I am also using the spot cream, it's been 2 months and I am still having difficulties with red spots where the dark spots were. I am hoping that will improve with time
Response from MuselySep 26, 2025
Thank you for your review! Some patients may experience dark spots turning red before being treated. However, if you're concerned, you can always contact your designated doctor from within your account! 😊

MuselyReviews of musely.com

About Musely

About these reviews

More in Salons & Clinics

Asterom Canes

simplebodyproducts.com

Ayla

Lairlux.com

MuselyReviews of musely.com

Musely reviews

One thumb up, two down

It was a frustrating experience

Wanted hair growth it’s been only 2-3…

No results, just new acne

I used Musely the dark spot for my…

Pricey

good but pricey

I absolutely love the anti-aging cream

About Musely

About these reviews

More in Salons & Clinics

Asterom Canes

simplebodyproducts.com

Ayla

Lairlux.com

Musely reviews

One thumb up, two down

It was a frustrating experience

Wanted hair growth it’s been only 2-3…

No results, just new acne

I used Musely the dark spot for my…

Pricey

good but pricey

I absolutely love the anti-aging cream