MuselyReviews of musely.com

Response from MuselyAug 12, 2025

We’re sorry to hear you haven’t seen the level of results you were hoping for! Please kindly note that everyone’s skin responds differently, and in some cases, adjustments to the treatment plan are needed to achieve the best outcome. We recommend following up with your designated doctor so they can review your progress and determine if a different formula, dosage, or approach may help you see more noticeable results! Please reach out to Musely Support at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #trustpilot so we can review your case, collaborate with your doctor if needed, and explore options to help you get the best possible results!

Response from MuselyAug 7, 2025

We're sorry to hear you experienced difficulty! Musely Support is able to be reached through email and phone call if assistance is required again in the future.

Response from MuselyAug 4, 2025

Thank you for taking the time to share your feedback. We’re truly sorry to hear you haven’t experienced the same results recently as when you first began treatment! Please know that our formulas have not changed — each prescription is freshly compounded at our partner pharmacies and customized to the individual patient’s needs based on their medical history and their designated Board-Certified Dermatologist’s evaluation. Over time, changes in skin response can occur due to factors such as seasonal shifts, sun exposure, or natural changes in skin chemistry. In these cases, your dermatologist can adjust your treatment plan to help you get back to the results you experienced before. If you’re open to it, we’d love to review your past and current prescriptions and collaborate with your doctor on potential adjustments. Please reach out to our Support Team here: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can assist you directly. We truly appreciate your feedback and would value the opportunity to help you achieve results you’re happy with again!

Response from MuselyAug 2, 2025

Thank you for your review! Refill dates can only be pushed back an additional 30 days from the 2 or 3 month default. However, if this is still too soon, Auto-Refill can instead be turned off through the Musely website or app. You can also contact Musely Support if assistance is needed with turning Auto-Refill off.

Response from MuselyAug 1, 2025

Thank you for taking the time to allow us to address your concerns! We are so sorry to hear about the discomfort you experienced while using this treatment! . Your comfort and results are extremely important to us. That said, we strongly encourage you to follow up with your designated doctor to discuss your symptoms and receive personalized medical guidance, as they may recommend adjusting your treatment plan or discontinuing use. We also kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can review your account and explore options to help you find a long-term solution that works best for you!

Response from MuselyAug 1, 2025

We are so sorry to hear that you have not yet seen the improvements you were hoping for. Please kindly note that results can commonly take 6–8 weeks depending on the treatment and skin concern, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide personalized recommendations from your designated doctor. Regarding the size, each treatment is freshly compounded and extremely potent, so only a small amount is needed for it to be effective. When used exactly as directed by your doctor, most treatments are formulated to last 2–3 months. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can review your account and provide additional support to help you achieve the best possible results!

Response from MuselyAug 1, 2025

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!

Response from MuselyJul 3, 2025

Thank you for sharing your feedback — we’re truly sorry to hear you feel this way and we understand your frustration. We’d like to clarify how our care works: every patient is given a 60-day Consultation Period with their designated doctor, who is available to assist anytime and responds within 24 hours. This period can also be extended at any time for $10, which helps cover your doctor’s time and expertise for an additional 60 days — similar to in-person consultation fees, but far more affordable! Our Musely Support Team is also fully committed to providing exceptional care for all of our patients. We respond to 100% of emails, and our current response time is within 24–48 hours. If you need any assistance at all, please reach out to us here so we can help right away: support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Thank you again for your feedback — we truly value the opportunity to make things right!