Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
musely.com
Website
musely.com
Category
Salons & Clinics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
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Still waiting for a prescription that was paid for and compounded weeks ago but still hasn't shipped. Trying to get help is very difficult because the customer service is all automated and not a real person.
Response from MuselyJun 22, 2026
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance.
It’s important to us that your concerns are fully addressed, and we regret if that was not your experience. With that being said, we kindly ask that you contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns.
Thank you so much and we look forward to having the opportunity to assist you further!
DI
Dibely
Very bad
Very bad, I never revived the cream, they charged me , they told me they were going to send me another, but they didn’t , now I have to wait to see if they give me my money back
Response from MuselyJun 10, 2026
Thank you for your feedback, and we’re sorry to hear about the confusion regarding your refill! Each medication is estimated to last 2-3 months, depending on your treatment. This means one bottle is sent and this bottle is meant to last longer than one month. We do not send multiple bottles with each lasting one month.
If you’d like further assistance managing your subscription or discussing any concerns, please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot– We’re here to help!
KS
Kayla S.
Fraudulent practice- AVOID
I genuinely cannot believe this company is allowed to market itself as a telehealth skincare service.
I signed up because of Musely’s heavily advertised 60-day guarantee and the promise of physician-guided treatment. What I got instead was a prescription compounded almost immediately, no actual consultation, no video appointment, no phone call, no nurse, and no meaningful interaction with a doctor whatsoever. The entire experience felt automated from start to finish.
Within about a week of using the products exactly as directed, my skin became significantly worse. My rosacea flared, my cheeks developed large inflamed red patches, my face became painful, flushed, and irritated, and each application seemed to make the reaction worse. I documented everything with photos and timestamps and immediately contacted support.
Instead of honoring the guarantee, I was told I needed to wait for a doctor to review my case before a refund could even be considered.
Let me get this straight.
You can compound and ship prescription products to me within hours, without ever having an actual conversation with me, but when those products cause a severe reaction, suddenly I have to wait for approval from a doctor I’ve never spoken to?
That is absurd.
What concerns me even more is the lack of transparency. I have multiple allergies and attempted to find a complete ingredient list for the compounded products. The packaging and materials provided did not make that easy. Customers are expected to put prescription creams on their faces without being clearly provided every ingredient contained in the formulation.
When I raised concerns, I was offered the possibility of switching to another prescription. Why would I trust another compounded product from a company whose first products left my face red, inflamed, painful, and visibly worse than when I started?
The most disappointing part is that Musely markets itself as patient-centered and risk-free. My experience was the exact opposite. The moment something went wrong, the guarantee suddenly came with conditions, delays, and hoops to jump through.
My skin is worse. Their customer service is automated garbage protecting a company that does BAD BUSINESS. I would never recommend Musely to anyone after this experience. Had they just honoured their guarantee and provided a refund, for the visible proof I provided upfront, I may have a different perspective. This should be immediate, not negotiable, customer first approach when dealing with compounds and skincare for extreme conditions they advertise.
Response from MuselyJun 8, 2026
Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how frustrating and concerning it can be when your skin reacts unexpectedly to a treatment.
At Musely, patient safety is our top priority. Because prescription treatments can affect individuals differently, any reported side effects or adverse reactions must be reviewed by the prescribing medical team to determine the appropriate next steps. This process helps ensure that each patient receives personalized medical guidance and care.
We encourage you to consult with your designated doctor through your Musely account regarding the symptoms you experienced. Once you’ve spoken with your doctor, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , reference #Trustpilot, and we’ll be happy to assist with any necessary follow-up actions.
Thank you so much and we look forward to having the opportunity to assist you further!
SH
Shirley
I asked for a perscription renewal
I asked for a perscription renewal, but also delay as I had a partial and another full container yet. I communicated this and was assured the product renewal perscription would be delayed. I have now received an email that my order is currently getting compounded, when I expressly asked for a delay. I am very unhappy with the customer service and follow up.
Response from MuselyJun 8, 2026
Thank you for your feedback, and we’re sorry to hear about the confusion regarding your order! If you’d like further assistance managing your subscription or discussing any concerns, please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot– We’re here to help!
MA
Maria
Assistance with getting HRT prescription
I am having a hard time trying to figure out how to make virtual appointment
with a specialist so that I can
get prescribed HRT on your platform. Kindly assist. Thank you!
Response from MuselyJun 4, 2026
We’re excited about your interest in Musely medications and we apologize that you are having a hard time ordering. To order, visit musely.com or our app and select a treatment category. Click "Learn More" for details and "Add to Cart" if you're interested in that treatment. When ready, open the "Cart" (top right), confirm your options, and click "Next" to start your Online Doctor Visit. If ordering multiple treatments, we recommend placing them together to avoid multiple Doctor Visit Fees.
You can also check out our How to Order Tutorial Video: https://support.musely.com/hc/en-us/articles/19040662989463-How-to-Order-Tutorial-Video- Feel free to reach out to us at musely.com/gethelp if you are still experiencing issues with ordering.
TR
Tracy
I ordered on May 21st and it is not…
I ordered on May 21st and it is not here as of June 2nd. That is one issue buy my main issue is this company does everything in its power to not have contact with you. They employ an AI assistant, and hope you'll just give up. And I am. I placed one order and it is my only order. I can use other products and companies where I can reach a human being. You won't be getting another penny from me.
Response from MuselyJun 2, 2026
Thank you for taking the time to share your feedback! We are deeply sorry for any delays with your order, and we completely understand how frustrating this can be. We also apologize for any frustrations you have had not being able to speak to someone from our Support Team. Our Support Team can review your tracking details, check the shipment status, and help determine the next steps to ensure your order reaches you as soon as possible.
We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!
JA
janice
Facial hair removal on grey/white hair…
Facial hair removal on grey/white hair does not work as advertised.
Response from MuselyJun 1, 2026
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations!
If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
KA
Kate
Beware of their telemedicine system
Beware of their telemedicine system. I was looking for consultation with doctor regarding hair pill for hair loss and before I knew it my prescription that I did not approve was being sent to me. I never got the chance to talk to any doctor.
Response from MuselyJun 1, 2026
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance.
It’s important to us that your concerns are fully addressed, and we regret if that was not your experience. With that being said, we kindly ask that you contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns.
Thank you so much and we look forward to having the opportunity to assist you further!
