Penny R.
Wont send product without photos and personal information- but will charge you
Went to buy and try products online. Allowed me to purchase and even charged my credit card. But... wont send my product unless you submit photos and complete 'a doctor visit', which they charge you for. Feels very unsafe to add so much information and photos to thier website. Felt scammed. Canceled my order and waiting for a refund on a product they wont deliver to me.
Response from MuselyJul 7, 2026
Thank you for taking the time to share your feedback. We're sorry to hear about your experience. We understand that this process may not have been what you expected, and we're sorry for any frustration it caused. Our Support Team would be happy to review your refund status or answer any questions you may have. If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot. Thank you so much and we look forward to having the opportunity to assist you further!




