MuselyReviews of musely.com

3.92,216 reviews
Salons & Clinics

Musely

About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Musely reviews

Showing 1,384 reviews with 5 stars · Clear filters

Erin
Feb 25, 2026
Helpful and accommodating customer…
Helpful and accommodating customer service!
Response from MuselyFeb 25, 2026
We're happy to hear you've had a good experience with Musely Support! We're always happy to help. 😊
Natasha F.
Feb 25, 2026
Great products that actually work
Great products that actually work
Response from MuselyFeb 25, 2026
Thank you for your review, we're happy to hear you love your medications!
Connie H.
Feb 25, 2026
Great Customer Service
When I received only 1/2 of my order, I contacted customer service and received a quick and hlepful response. I am please to report the other half of my order was delivered today. I love the cleanser and keep one in the shower and one at the skin for quick use. The cleanser leaves my skin feeling clean and not dry.
Response from MuselyFeb 25, 2026
Thank you for your review! We're sorry to hear you originally received half of your order, but are always happy to help make things right. 😊
Jacky
Feb 25, 2026
February 19,2026
February 19,2026: This company is beyond professional! They are on top of everything that involves the products & treatment that was selected for me. This is the beginning of my journey for I am waiting for my first delivery. I will leave another review as I progress. I appreciate the attention to detail that’s what initially got my attention!
Response from MuselyFeb 25, 2026
Thank you for your review! We're happy to hear you've loved your Musely journey so far and we're excited for you to begin using your treatment. 😊
customer
Feb 25, 2026
Great customer service
A rep qiickly helped me resolve my issue.
Response from MuselyFeb 25, 2026
We're happy to hear you're happy with Musely Support's assistance! 😊
Rebecca
Feb 24, 2026
They answered my questions immediately
They answered my questions immediately, and resolved the issue I had with them very prompt and cuteous. I will continue to do future business. The fees and prices are very reasonable.
Response from MuselyFeb 24, 2026
Thank you so much for your kind words! We’re really glad we could resolve your issue quickly and make the process smooth for you. We truly appreciate your support and look forward to working with you again in the future!
Karen
Feb 24, 2026
Right from the beginning of me using…
Right from the beginning of me using the products I messaged Musely and got an answer within seconds.
Response from MuselyFeb 24, 2026
We’re so glad you had a great experience right from the start and that our team was able to respond so quickly. Providing fast, helpful support is really important to us. We truly appreciate you being part of our community! :)
Susan
Feb 24, 2026
Customer service really went out of…
Customer service really went out of their way when I had a bad reaction to a product.
Response from MuselyFeb 24, 2026
Thank you for your feedback. We’re truly sorry you experienced a reaction, but we’re very glad our customer service team was able to step in and support you. Your comfort and safety are incredibly important to us, and we’re always here to help however we can.

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